IT will boost air travel | Bangkok Post: business

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Mobile, web to drive air travel experience

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A dramatic change in the way people travel could happen over the next three years, driven by information technology (IT) innovation increasingly embraced by airlines, airports and passengers. 

In its report "Flying into the Future" released this week, SITA, the world's leading air transport communication and IT solution specialist, predicts the way passengers buy travel services and use self-service options along their journey will be altered radically by 2015.

The burgeoning use of mobile devices and social media will lead airlines and airports to deliver real service and operational improvements.

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