Commentary: Nalin Viboonchart
It is said that many travellers favour low-cost carriers (LCC) not only because of cheap fares but also because they get to their destinations on time more often than their full-service competitors. But after my experience last week, I have to rethink my future flights in or out of Kuala Lumpur on a budget airline.
This was my first international flight on an LCC, and not by choice as the trip was on short notice and I couldn’t find a suitable time on a full-service carrier. In any case, I hoped it would save my company some money and earn me some brownie points (it’s performance evaluation season, after all).
As it turns out, my hopes were not rewarded.
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