The latest customer-relief plan by TrueVisions has received regulatory approval, allowing unhappy subscribers who cancelled their subscription during Jan 1-25 to get a pro-rated refund of monthly fees.
The pay TV operator received a formal warning from the National Broadcasting and Telecommunications Commission (NBTC) as a penalty for cancelling six channels, including HBO and Cinemax, without notifying customers 30 days in advance.
Col Natee Sukonrat, chairman of the NBTC's broadcasting committee, said TrueVisions' new relief plan includes reasonable compensation for unhappy subscribers who lost the six channels.
The company said it would pay a pro-rated refund of the monthly fee for January to subscribers who cancelled their subscriptions, mostly Platinum packages, during Jan 1-25.
Col Natee said when TrueVisions moved to cancel the six channels near the end of last year, its subscribers had only five days to decide whether to continue their subscriptions before Jan 1.
Some 1,000 TrueVisions customers have cancelled their subscriptions, and the figure looks set to go up.
On Jan 1, it stopped airing six channels: Cinemax, HBO, HBO Hits HD, HBO Signature, HBO Family and Red by HBO. They were replaced with seven channels: Warner TV, Paramount Channel HD, Celestial Classic Movies, Food Network, Fox Action Movies HD, Sony and True Film HD 2. It upgraded the subscription packages by one level.