Standardised software interface in the healthcare sector and centralised digital courseware databases in education urgently need to be improved, according to a survey by the Digital Economy Promotion Agency (Depa).
Mrs Kasititorn says having a similar interface for health information software, compatibility across different software vendors and a single data format will accelerate the process of reimbursement.
The agency recently conducted two surveys on "Software Usage in Core Industries 2016" in the health and education sectors.
It is encouraging IT utilisation in healthcare and education to narrow inequality in both sectors, said Kasititorn Pooparadai, Depa senior executive vice-president.
She said the survey had 923 hospitals respond, showing that database sharing and use among medical professionals is needed.
Each hospital is required to make three reports to state agencies for reimbursement for medical expenses.
"Having a similar interface for health information software, compatibility across different software vendors and a single data format will accelerate the process of reimbursement," said Mrs Kasititorn.
The survey found centralisation will help promote a "patient-centred medical approach" in which the Internet of Things and cloud technology can be applied for preventive patient monitoring.
The survey also showed the need for a personal electronic health records system, which is an ongoing project of Depa, focusing on developing digital records and linking information in a Hospital Information System (HIS), she said.
The goal is to expand the user database as large as possible, allowing patient records to be read nationwide for analysis in drafting the national health policy.
Only 4-5 provincial public hospitals now use the HIS developed by Depa.
"To keep pace with the fast-moving digital economy, Thailand urgently needs to step up the development of systems and digital resources," said Mrs Kasititorn.
In education, a survey by CSN Research Ltd commissioned by Depa was conducted from April to July in 2016, with 923 science teachers in Bangkok Metropolitan Administration schools interviewed. The Office of the Basic Education Commission found the numbers of internet and computer devices in secondary schools are sufficient, but not in primary schools.
Digital content created by teachers has been shared within schools, but not between schools, according to the survey.
Of the shared content, 57% was done on YouTube and Office online, 1% on private hosting services, and another 1% shared via government hosts. Some 31% of respondents said they had never created their own content.
The survey found a majority of the science teachers said they had good digital skills and were able to access and use digital media, as the teachers used digital material in 50% of their teaching hours. Some 55% of the teachers were able to create digital teaching material on their own and shared it with other teachers within the school.
The survey suggested the country needs to empower teachers to share more content outside schools by having centralised digital courseware for universal access, said Depa.