BY INVITATION
The customer is always right? Not any more
- Published: 20 Mar 2013 at 00.00
- Newspaper section: Business
If you prefer "client" to "customer" in the headline above, because you are selling professional advice or services, no worries. Go ahead, it's not going to change the principle. Customers and clients are not always right any more.
What could possibly be the reasons for firing your client? Having been a headhunter in Thailand for almost 10 years, I have uncovered talented candidates but then watched as the client messed it up.
Rest assured that your favourite headhunter would want to complete your assignment as soon as possible just as much as you do. Search firms are the extended arm of your company and they are your best connection to the outside world when it comes to finding top candidates. By definition, search assignments are difficult-to-fill positions. Please keep in mind that executive search firms specialise in this field and have the capability of finding qualified and hard-to-secure talented candidates.
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