DTAC clarifies network collapse

Business > Telecommunications

Published: 9/01/2012 at 07:50 PM
Online news: Telecommunications

DTAC CEO Jon Eddy Abdullah on Monday clarified causes of the company's three major network outage in less than three weeks, marking its longest network failure in recent years.

Mr Abdullah acknowledged the service interruption occured on Dec 21, last Monday and Thursday.

DTAC CEO Jon Eddy Abdullah

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mooncake
Post : 39
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Discussion 3 : 09/01/2012 at 11:50 PM3
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I am a victim and I have not received an apology from DTAC yet (via SMS or Customer Service Call). I would have been satidfied with a sincere apology (not a big press conference, or free airtime, Jon). I do receive junk advertising SMSes and calls every now and then!

I believe the DTAC CEO did not mean 48 hours of free airtime. For my case, even 48 HUNDRED hours of free airtime can't compensate the agony my family and I faced for the black-out - my wife was sick/bed-ridden on that day, my son was at his school and I had to attend some important things at my work-place....

But all CEOs in or the directors of the state-enterprise as well as the ministers in the cabinet (in Thailand or elsewhere) always take things for granted. We are all living in the utopia of our own making. The NGV price and the stalled traffic in Bangkok today repeats the same story for all of us (no matter who we are).

The press conference is perhaps too little too late as customers can take their number and join other companies. But this is a big show for Jon. He looks great in the photo. Would such churns (customer leaving DTAC for other company) impacts the major telecom investors?

I am not suggesting any conspiracy theory behind it. This is how things are - in Thailand or elsewhere - and it will continue to be the same forever - when some people are too self-centered and some people are completly ignorant.

So let it be!
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thetruth
Post : 14
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Discussion 2 : 09/01/2012 at 08:10 PM2
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What is there is an emergency and someone can not use their phone for 2 hrs? Will DTAC be liable for the consequences?
What about previous promises after the first instance that service outage won't happen again?
Poor management, poor customer service, unreliable company.
300 million baht for 23 million subscribers? That is a whopping 13 baht per subscriber. Wonder whose confidence and trust would be gained with peanuts compensation and late excuses.
Mr. Jon Eddy Abdullah would not be a CEO after this kind of performance in developed countries, that is for sure.
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thiswayup
Post : 22
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Discussion 1 : 09/01/2012 at 08:03 PM1
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"occured at 12.15pm after trucks struck DTAC's signal towers in Phetchaburi and Prachuap Khiri Khan provinces, causing fires at the structures"

Strange coincidence or Sabotage?
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DTAC clarifies network collapse | Bangkok Post: business