DTAC observes mass exodus because of network failure
- Published: 20/01/2012 at 02:37 AM
- Newspaper section: Business
Second-ranked mobile operator Total Access Communication (DTAC) saw negative growth in subscriptions for the first time last month in the wake of its network failure as 5,000 customers changed networks.
Chaiyod: Churners were high spenders
The cancellation or churn rate, the rate at which people change operators, was counted between Dec 5 to Jan 16 via the mobile number portability (MNP) system.
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About the author
- Writer: Komsan Tortermvasana & Suchit Leesa-Nguansuk
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