NBTC revises client retention regulations | Bangkok Post: business

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NBTC revises client retention rules

Regulator bid to settle rows over concessions

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The national telecom regulator is revising rules governing customer retention after the expiry of a concession in an effort to settle conflicts between mobile operators and concession owners over unclear revenue-sharing payments. 

The move aims to bring an end to conflicts between True Move and its concession provider CAT Telecom and a similar dispute between Digital Phone Co (DPC), a unit of mobile leader Advanced Info Service (AIS), and CAT Telecom.

CAT Telecom wanted True Move and DPC to continue paying it 30% of their total revenue from retaining their customers who are still using 2G mobile networks on the 1800-megahertz spectrum under concession agreements that expired last September.

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