More than 20,000 complaints against taxi drivers have been lodged this year but it's often the owners, rather than the offending drivers, who end up paying the fines.
Most complaints focus on drivers who point-blank refuse to take passengers to their destination.
The Department of Land Transport (DLT) reported 23,092 calls to the taxi complaint hotline this year. They include complaints about drivers who turn down passengers (11,216), followed by refusing to turn on meters (3,802), impolite service (3,002), going to the wrong destination (2,361) and careless driving (1,436).
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