Application chaos | Bangkok Post: learning

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Application chaos

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When an online system works as planned, it can be efficient, time-saving and safe. When it doesn’t, all kinds of problems can arise. 

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Application chaos

Chulalongkorn University

When an online system works as planned, it can be efficient, time-saving and safe.  When it doesn’t, all kinds of problems can arise.

That is what hundreds of students hoping to sit Chulalongkorn University’s entrance exams have found out after the institute’s new system of accepting applications by fax and email ran into trouble.

Many who had not been notified by the university about whether their applications had been received and verified turned up at the examination admission centre yesterday only to find it in total chaos.

Yesterday was the last day to submit applications, but as officials rushed to sort out the problems, the university announced it would refuse to extend the deadline beyond 4pm.

About 100 parents and students from Bangkok schools milled around in confusion after demanding officials at the university’s Academic Testing Centre verify the status of their applications to sit for the direct entrance exam.

Many said they had tried to submit their applications by fax and email. The two fax numbers were busy all the time, they said, while their emails either bounced or replies gave no indication of their status.

‘‘I submitted my application on Nov 26, but when I checked the status of it on the website [today], it stated ‘waiting to be verified’. I’m afraid I will lose my chance as it is the last day to submit an application,’’ one student said.

‘‘If my application is incomplete, I will not be eligible to take the exam.’’

The university was forced to add three more email addresses and two more fax numbers to receive applications before the 4pm deadline.

Adapted from a story by Supara Janchitfah and Sirikul Bunnag in today's Bangkok Post.

application – a formal (often written) request for something, such as a job, permission to do something or a place at a college or university การสมัคร
chaos – a situation in which everything is confused and in a mess ความยุ่งเหยิง, ความสับสน
online – controlled by or connected to a computer or to the Internet  ออนไลน์, การเชื่อมต่อผ่านระบบเครือข่ายทางคอมพิวเตอร์
efficient – effective and well organized (the opposite is inefficient) มีประสิทธิภาพ
arise – to happen as a result of a particular situation  เกิดขึ้น
notify – to tell someone officially about something แจ้ง
verify – to prove that something is true, or to make certain that something is correct พิสูจน์ว่าเป็นความจริง
turn up – to come somewhere มาถึง
submit – to formally give something to someone so that can make a decision about it ยื่น (เอกสาร) เพื่อการพิจารณา
sort out – to deal satisfactorily or successfully with a problem, a situation, or a person who is having difficulties จักการ แก้ปัญหา
refuse – to say you will not do something that someone has asked you to do ปฏิเสธ
extend – to add more time ยืดออกไป
deadline – a time or day by which something must be done เส้นตาย
mill around –  to move around an area without seeming to be going anywhere in particular ชุลมุน
confusion – a feeling that you do not understand something or cannot decide what to do ความสับสน
demand – to ask for something very firmly เรียกร้อง, ต้องการ
status –position สถานภาพ
bounce – to return (an email message) to the person who sent it because the system cannot deliver it  เด้งกลับ, กระเด้งกลับ
indication – a sign that something happened, is true or exists  เครื่องบ่งชี้
eligible – allowed by rules or laws to do something or to receive something มีสิทธิ

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