Pay for it yourself & avoid waiting in lines | Bangkok Post: learning

Learning > Learning From News (เรียนภาษาอังกฤษจาก ข่าวบางกอกโพสต์)

Pay for it yourself & avoid waiting in lines

Level switch:
  1. Advanced
- +

With self-service payment machines coming to stores soon, no more long waits in lines just because not enough workers at cash registers. 

Click button to listen to Self-Service Checkout download

Computers

Check out the DIY checkouts

At Tesco Lotus, the country's first self-service checkout machines are introduced
27 Mar 2013
Sasiwimon Boonruang

The first self-service machine we had to become familiar with was the ATM. Later, at some petrol stations we were able to fill the tank by ourselves. Now we are able to avoid long lines and swipe our own groceries through the supermarket checkout.

At Tesco Lotus Talad Store at Chamchuri Square, the country's first self-service checkout machines let you process the payment of your groceries by yourself. Just scan the products' barcodes, put them in bags and make the payment by either card or cash. The machine gives change automatically for cash payments. Clubcard members will continue to receive their points by scanning their cards. The scanning is reversible until the "confirm" button is pressed, meaning any item accidentally scanned twice, or that you decide to leave behind, can be taken off the bill.

Tesco Lotus Talad director Piyapong Thanyasrisung said self-service checkouts will be a new trend in Thai retail stores in an attempt to respond to customers' needs, especially urban professionals who look for convenience and speed and who are open to new technology.

So far, two self-service checkout machines have been implemented early this month. However, Piyapong said about 25% of customers are likely to use the self-service machines, especially when only buying a few items. The three-week trial run found that transactions took an average of 64 seconds.

"This service is an alternative to improve convenience for customers," Piyapong said.

The format of Tesco Lotus Talad, which has 10,000 items in the 1,000m2 (1,000 square meter) space, made it appropriate for self-service. Chamchuri Square was the first place Tesco tried the self-checkout system because its customers, primarily office workers and Chulalongkorn University students, are the kind of groups who opt for new kinds of service that comes with technology.

Tesco is watching the reaction from customers, but expects to roll out the service in major cities such as Phuket, Chiang Mai and Samui. By the end of the year, there are expected to be 10 Tesco Lotus locations with self-service checkout facilities.

Piyapong said the system had been developed by NCR and had proven its effectiveness in many countries such as the UK, Ireland, Czech Republic, Poland, Slovakia, and South Korea. The system that has been implemented in Thailand is the same one used in the UK and Czech Republic. The service is popular in many countries around the world, and especially the UK where more than 10 million people pay at the easy-to-use machines every week to save queuing time and to check prices for themselves.

(Source: Bangkok Post, Computers, Check out the DIY checkouts, At Tesco Lotus, the country's first self-service checkout machines are introduced, 27 Mar 2013, Sasiwimon Boonruang, link


Retail Vocabulary 


self - to do something for yourself (not have someone do it for you)
self-service - do something yourself (instead of a worker in a store or restaurant)

checkout (meaning #1) - the process of paying for things in a store (cashier scanning bar codes of items purchased and taking cash or processing credit card as payment) , also called Point of Sale (POS) (See Wikipedia)

cash register - a device for calculating and recording sales transactions (See Wikipedia)
checkout machine - Same as "cash register"
supermarket checkout

self-checkout -
(See Wikipedia)

bar code -
lines marked on things for sale in a store that a bar-code reader reads to get the price of something at checkout (See Wikipedia)
bar code reader -
the device that reads the bar code
bar code scanner -
the device that reads the bar code

DIY - Do It Yourself (not having some other person do some task for you) (examples: DIY home repair, DIY)
DIY checkouts - when you go through the process of paying for the things you are buying (purchases) yourself

self-service checkout machines
self-service machine

check out (meaning #2) - take a look at something or try using it
check out the DIY checkouts

introduce - to start using something for the first time
introduce self-service checkout machines

At Tesco Lotus, the country's first self-service checkout machines are introduced

petrol stations - a store selling gasoline
tank
- the gas tank of a car, the place in a car that holds gasoline
fill the tank by ourselves

swipe -
move something quickly over something (example: swipe the credit card quickly over the card reader)
groceries -
things you are buying at a grocery store (or other store too if they are the same kind of goods)
swipe groceries -
move the groceries over the bar-code reader so the cash register or POS device can get the price
swipe our own groceries through the supermarket checkout

The first self-service machine we had to become familiar with was the ATM. Later, at some petrol stations we were able to fill the tank by ourselves. Now we are able to avoid long lines and swipe our own groceries through the supermarket checkout.

payment - giving money when you buy something การจ่ายเงิน
payment for your groceries

process - a series of actions that you take in order to achieve a result แนวทางปฏิบัติ, กระบวน, วิธีการ
process the payment of your groceries

confirm - state that an arrangement you made earlier that hasn't happened yet, will definitely happen in the future (for example, the hotel reservation was confirmed) ยืนยัน
pressed - tried in a determined way to achieve something กดดัน


At Tesco Lotus Talad Store at Chamchuri Square, the country's first self-service checkout machines lets you process the payment of your groceries by yourself.

cash - money in the form of notes or coins เงินสด
cash payment

credit card payment
card payment

payment by either card or
cash

scan - a device that gets information from something (barcode, picture, text) and puts it into a computer สแกนเนอร์, อุปกรณ์รับเข้าข้อมูล
scan barcode
scan the products' barcodes

Just scan the products' barcodes, put them in bags and make the payment by either card or cash.

change -
money that the customer is given back when the money he pays is too much  เงินทอน, เงินส่วนที่เกินมูลค่า ของ สินค้าที่ผู้ขายคืนให้แก่ผู้ซื้อ
give change

automatically - without any special work to get something done โดยอัตโนมัติ
gives change automatically

The machine gives change automatically for cash payments.

scanning their cards
Clubcard members will continue to receive their points by scanning their cards.

The scanning is reversible until the "confirm" button is pressed, meaning any item accidentally scanned twice, or you decide to leave behind, can be taken off the bill.

retail - to sell directly to the public for their own use ขายปลีก
Thai retail stores

trend - a gradual change or development that produces a particular result ทิศทาง แนวโน้ม
a new trend in Thai retail stores

respond - to say or do something as a reaction to something that has been said or done ตอบสนอง, ตอบรับ
respond to customers' needs

urban - connected with towns and cities  ในเมือง เขตเมือง
urban professionals

convenience - the quality of being suitable for your purposes and needs and causing the least difficulty ความสะดวกสบาย

Tesco Lotus Talad director Piyapong Thanyasrisung said self-service checkouts will be a new trend in Thai retail stores in an attempt to respond to customers' needs, especially urban professionals who look for convenience and speed and who are open to new technology.

implemented - when a plan is put into action, actually doing the things in a plan
two self-service checkout machines have been implemented

transactions
transactions took an average of 64 seconds


trial run - a test, usually over a limited period of time, to discover how effective or suitable something or someone is การทดลอง, การทดสอบ การลองผิดลองถูก
a trial run found that transactions took an average of 64 seconds.

So far, two self-service checkout machines have been implemented early this month. However, Piyapong said about 25% of customers are likely to use the self-service machines, especially when only buying a few items. The three-week trial run found that transactions took an average of 64 seconds.

convenience - easy to do ความสะดวก
convenience for customers

improve - to make better ทำให้ดีขึ้น
improve convenience for customers

an alternative
- another choice ตัวเลือก / ทางเลือก

"This service is an alternative to improve convenience for customers," Piyapong said.

format - the arrangement, design or organisation of something รูปแบบ
store format
the format of Tesco Lotus Talad store

appropriate - what is suitable and right for some situation or person
the store format is appropriate for self-service

primarily - mostly
the store's customers are primarily office workers

opt - to make a choice or a decision from a range of possibilities เลือก
the kind of groups who opt for new kinds of service that comes with technology

The format of Tesco Lotus Talad, which has 10,000 items in the 1,000m2 space, made it appropriate for self-service. Chamchuri Square was the first place Tesco tried the self-checkout system because its customers, primarily office workers and Chulalongkorn University students, are the kind of groups who opt for new kinds of service that comes with technology

reaction - the way you behave or respond as a result of something that happens ปฏิกิริยาตอบโต้
watching the reaction from customers

roll out a service - when a company starts selling, providing and offering a new service

expects - believes will happen คาดว่า (จะเกิดขึ้น)
expects to roll out the service in major cities soon

facilities - the buildings, equipment and services provided for a particular purpose สิ่งอำนวยความสะดวก สถานที่และสิ่งอำนวยความสะดวก
self-service checkout facilities

Tesco is watching the reaction from customers, but expects to roll out the service in major cities such as Phuket, Chiang Mai and Samui. By the end of the year, there are expected to be 10 Tesco Lotus locations with self-service checkout facilities.

effectiveness - working well and producing the results intended, gets the job done
proven its effectiveness

implemented - to make or get something to work (to actually do the things in some plan)
The system that has been implemented in Thailand

queue - a line
queuing - waiting in a line (which wastes time)
queuing time

save time - not waste, make better use of your time, put your time to better use
save queuing time

people pay at the easy-to-use machines to save queuing time and to check prices for themselves.


Piyapong said the system had been developed by NCR and had proven its effectiveness in many countries such as the UK, Ireland, Czech Republic, Poland, Slovakia, and South Korea. The system that has been implemented in Thailand is the same one used in the UK and Czech Republic. The service is popular in many countries around the world, and especially the UK where more than 10 million people pay at the easy-to-use machines every week to save queuing time and to check prices for themselves.

More on this topic

Bangkok Post online classifieds

Try buying & selling goods and properties 24/7 in our classifieds which has high purchasing power local & expatriate audience from within Thailand and around the world.

1 people commented about the above

Readers are urged not to submit comments that may cause legal dispute including slanderous, vulgar or violent language, incorrectly spelt names, discuss moderation action, quotes with no source or anything deemed critical of the monarchy. More information in our terms of use.

Please use our forum for more candid, lengthy, conversational and open discussion between one another.

  • Latest
  • Oldest
  • Most replied to
  • Most liked
  • Most disliked

    Click here to view more comments