Bank customers are understandably nervous after at least 43 people have complained money had been taken from their accounts through machines in the Ukraine. Bank officials say situation is now under control.
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Customers use a Kasikornbank ATM machine at Queen Sirikit National Convention Centre. SOMCHAI POOMLARD
Deputy national police chief Ek Angsanant meets with ATM hacking victims at Lumpini police station today. SOMCHAI POOMLARD
The number of victims in the ATM hacking case has grown to 74 with 1.3 million baht lost.
Accounts hacked in Ukraine after using ATMs
After using ATMs on Witthayu Road in Bangkok, 43 people complained that money had been siphoned from their bank accounts, and police investigations revealed the stolen money had been withdrawn from machines in the Ukraine.
The missing amounts varied from 30,000 to 70,000 baht, Pol Maj Chaiya Kongsup, superintendent of Lumpini police station, said.
The complainants told police they used their ATM cards to withdraw cash from ATM machines at All Seasons building and Rolex building on Witthayu Road in Lumpini district. They later found their account balances were way below the level they should have been.
On Thursday, a message began circulating on social media advising people not to withdraw money from ATM machines owned by Kasikornbank, stating that their accounts could be hacked and money transferred elsewhere or stolen by using overseas ATMs.
Bank officials say customers showed make certain no one can see their enter their PIN number. SOMCHAI POOMLARD
Pol Maj Chaiya said police investigators working with bank officials had found the money had been withdrawn in the Ukraine.
Kasikornbank has sent messages to its customers over several channels, including Line application on smartphones, affirming that they can still use its ATM machines as normal without any worries.
The bank said it would accept responsibility for the copying of information from debit cards of Kasikornbank and other banks at two or three ATM machines at buildings on Witthayu road.
The Thai Bankers Association acknowledged the ATM theft and announced that the banks would be responsible for all damages, but reminded ATM users to shield their hands from view while using ATM keyboards to register PIN codes.
One of the complainants, Phakamas Withitham, said both Siam Commercial Bank and Bangkok Bank called to inform her that there were three withdrawals in the Ukraine of money from her accounts at about 2am Wednesday, with a combined amount of over 30,000 baht.
She said she has accounts with both banks at All Seasons building. The banks instructed her to report the matter to police and that the banks will investigate the case within 60 days.
She said she was no longer confident about the safety of her money deposited with the banks.
Kbank's executive vice-president Pakorn Partanapat said the bank had found a total of 117 accounts had had information skimmed but only 38 had been hit by the thieves with a total of 270,000 baht stolen. The bank will return the money to all affected clients.
He said the ATM machines of five banks had data skimmers attached which read the magnetic bar at the back of debit cards and ATM cards.
The technology was used once around five years ago and all banks installed devices to protect customer information. But the cases had re-emerged, so the banks would have to find other ways to stop thieves from mining customers' cards, Mr Pakorn said.
Learn from listening
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account: bank account; money kept in a bank - บัญชี
acknowledge: to accept or admit that something exists, is true or is real - ยอมรับ
advise: to tell somebody what you think they should do in a particular situation - แนะนำ, แจ้ง
affirm: to say or show that something is true - ยืนยัน, รับรอง
application (app): a program designed to do a particular job; a piece of software - โปรแกรมใช้งาน, โปรแกรมคอมพิวเตอร์
association: an official group of people who have joined together for a particular purpose - สมาคม
balance: the amount of money available to be used in an account - bank account balance ยอดเงินเหลือของเงินฝากธนาคาร
cash: money - เงินสด
channel: a way of communicating with people or getting something done - ช่องทาง
circulate: to send to many different people - หมุนเวียน
client: a customer or someone who receives services - ลูกค้า
code: a set of numbers that allows you to open or lock or, in this case, to communicate with your bank account through an ATM - รหัส
combined: counted together - รวมกัน
complain: to say that you are annoyed, unhappy or not satisfied about somebody/something - บ่น, ร้องทุกข์
complainant: a person who makes a formal complaint - ผู้ร้อง(ทุกข์)
confident: certain; having trust in people, plans, or the future - มั่นใจ
convention: a large formal meeting of people who do a particular job or have a similar interest, or a large meeting for a political party - การประชุมใหญ่
debit card: a plastic card that can be used to take money directly from your bank account - บัตรเดบิต, บัตรatm
deposit: to put money into a bank account - ฝากเงิน (ทางการธนาคาร)
elsewhere: another place or other places - ที่อื่น
hack: to secretly find a way of looking at and/or changing information on somebody else's computer system without permission - เจาะเข้าโปรแกรมคอมพิวเตอร์อย่างผิดกฎหมาย
instruct: to tell somebody to do something, especially in a formal or official way - สั่ง
investigation: the process of trying to find out all the details or facts about something in order to discover who or what caused it or how it happened - การสอบสวน, การตรวจสอบหาข้อเท็จจริง
normal: typical, usual or ordinary; what you would expect - ปกติ, ภาวะปกติ
overseas: in another country - ต่างประเทศ
remind: to make someone think of something they have forgotten or might have forgotten - เตือนความจำ
responsibility: deserving to be blamed for something that has happened - ความรับผิดชอบ
reveal: to show or let something become known - เปิดเผย
shield: to protect something - ซ่อนจาก, ป้องกัน
siphon: to take away from - ดูดออก
skim: to use a piece of equipment to secretly obtain information from a electronic device like an ATM - ขโมยข้อมูลด้วยเครื่องดักข้อมูล
social media: the use of web-based and mobile technologies to turn communication into an interactive dialogue, e.g., Facebook, Twitter, etc. - เครือข่ายสังคมออนไลน์
superintendent: a senior police officer - เจ้าหน้าที่ตำรวจระดับสูง
theft: (the act of) dishonestly taking something which belongs to someone else and keeping it - การลักขโมย
thieves: people who dishonestly take something that belongs to someone else and keep it - ขโมย
transfer: to move from one place to another; change location - โยกย้าย
withdraw: to take money out of a bank account - ถอนเงินจากธนาคาร
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