The government has opened several channels for foreigners to lodge complaints, including emergency situations, to convince convince visitors of Thailand's concern for safety, deputy government spokesman Sansern Kaewkamnerd said.
Maj Gen Sansern said the move has been carried out with cooperation between the Prime Minister's Office's public service centre, the Tourism Police Division, ToT Plc and concerned government and private agencies to enable foreigners to file complaints around the clock.
In case of emergency, foreigners are advised to call hotline 1155 of the Tourism Police Division. In case of non-emergency, they can call Government House's hotline 1111.
Since March, a total of 1,793 foreigners had filed complaints through the two channels — 1,734 emergency and 59 non-emergency. Most of the callers — 1,633 — were British, followed by 59 Chinese nationals.
Non-emergency complaints can be filed with the public service centre via four channels: hotline 1111 ext 2; www.111.go.th; PO Box 1111, Government House, Bangkok 10302; and a public service booth at Gate No.4 of Government House.
Maj Gen Sansern said in the next one or two months the government will introduce an app, PSC1111, for use with mobile phones to add another channel for the people to lodge complaints.