Dtac faces huge fine following outages

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Dtac faces huge fine following outages

Published: 28 Aug 2012 at 16.44
Online news: Local News

The National Broadcasting and Telecommunication Board (NBTC) summoned Dtac executives to an urgent meeting late Tuesday afternoon, demanding they explain the crashes in the company's mobile services across the country during the day, reports said.

NBTC secretary-general Thakorn Tanthasit said an urgent letter was sent to Total Access Communication Co. Ltd (Dtac) pointing out that service disruptions on Tuesday morning had caused problems for millions of mobile phone users.

He said the board planned to fine the company up to an eight-digit sum. Dtac had been spared from penalties so far for five service disruption services this year alone.

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rex

Discussion 8 : 29 Aug 2012 at 00.308
What about power outages. Hours on end and daily in some months this year. Then the price hike saying you have "an earth leak". The only leaking to earth is the continual stream of nonsense. Phone carriers I can change, but we are stuck with this electric source.
from iPhone application.
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gleentea
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Discussion 7 : 28 Aug 2012 at 23.017
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"Could it be something to do with who is running TOT There staff are arrogant there engineers would be better suited to a fairground."

That's an insult to fairground staff.
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barryw
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Discussion 6 : 28 Aug 2012 at 22.256
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There is nothing like the prospect of losing money to motivate any company into ensuring they provide a reliable service. The same tactic should be applied to every business. All too often, service standards in Thailand are an absolute disgrace. And where else in the world do credit card slips carry the warning NO REFUND. That tells you all you need to know.
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robins
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Discussion 5 : 28 Aug 2012 at 22.205
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The addictive behavior of many people with their cell phones and reality escaping devices borders on mental illness. So what, my phone did not work for a few hours, that's news to me. Am I the only person in Thailand who flatly refuses to carry a phone with me?
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bluebottle
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Discussion 4 : 28 Aug 2012 at 21.284
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TOT could not supply me with its promise of high speed broadband it regularly let me down saying that the problem was because I wanted to connect outside Thailand !!!I do not see them being fined.Could it be something to do with who is running TOT There staff are arrogant there engineers would be better suited to a fairground.The fine to be imposed on Dtac seems out of proportion to the problem caused.Market forces will if there service is that poor see them go out of business eventually it dose not big brother. People vote with there feet hence I am no longer with TOT.
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Dingo69
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Discussion 3 : 28 Aug 2012 at 20.233
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In all fairness, even in developed countries such as the US, occasionally a network will crash.
It has happened with Verizon. With Sprint. With AT&T.
Also RIM's servers have shut down, causing millions of Blackberry users to be without service.
This is rare, but it happens.
NBTC is just demonizing DTAC just ahead of the 3G auctions.
Lots of political pressure in the background from another mobile phone provider, who shall remain unnamed.
I have DTAC 3G for data, and DTAC Happy and AIS 1-2-call for everyday mobile use.
It is not the end of the world when systems go down, as most thinking people have backup systems...
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pointoffew
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Discussion 2 : 28 Aug 2012 at 19.082
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65 minutes? We are often left without internet connection, sometimes for hours, causing real problems with clients and suppliers. No excuses, no discounts, rebates, compensations whatsoever.

We have once been without internet connection for 2 weeks and TOT still argued that I had to pay for those 2 weeks. Organised corporate crime indeed.
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mitrapaap
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Discussion 1 : 28 Aug 2012 at 17.351
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65 minutes without mobile phone connectivity (not even at one piece) and for some people the world brakes apart. Amazing. I grew up without mobile phones and I'm still alive - wonder how I did that...
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Dtac faces huge fine following outages | Bangkok Post: news