POST BAG
AIS answers call for good service
- Published: 9/09/2009 at 12:00 AM
- Newspaper section: News
We refer to the Aug 26 editorial ''Callers ring for service.'' The issues relating to the operations and services of Advanced Info Service (AIS) addressed in your editorial have prompted great concern and we wish to fully clarify these matters here-below:
Measures against mobile spam
AIS well understands that spam creates disturbance and invades the privacy of our subscribers. AIS along with other mobile phone operators (DTAC and TrueMove) have been making considerable and collaborative efforts to effectively protect our subscribers from unwanted mobile spam in all forms. AIS and other operators have joined hands in developing anti-mobile spam software which successfully blocks (up to 90%) the dispatch of text or multimedia spam across any of the existing mobile phone networks in Thailand. This software will have been fully implemented by the end of August.
The Call Centres of all mobile phone operators _ 1175 for AIS subscribers, 1678 for DTAC and 1331 for TrueMove _ are able to assist subscribers in blocking mobile spam. Once the subscribers have activated the anti-spam service with the operator, all mobile spam being sent via any of these three networks will be automatically blocked.
Mobile number transfer when switching operators (Mobile Number Portability, or MNP)
AIS and other operators are making substantial progress in this process. AIS, DTAC and TrueMove have established a joint committee for the MNP project, with DTAC executive Preemon Pinsakul as spokesperson. Instructions for the deployment of MNP were approved by the National Telecommunications Commission (NTC) and published in the Royal Gazette, taking effect on Aug 3, 2009. The summary of details for all mobile phone operators to consider and manage prior to the deployment of MNP is as follows:
1. Operators are to provide criteria, guidelines and action plan for the migration and installation of the clearinghouse system to support the portability. Taking that into consideration, all operators are to modify their mobile communication channels and accounting systems and request NTC approval within 30 days.
2. The mobile number portability service is to be made available within 3 months. This, however, can be changed at the discretion of the NTC, considering the benefit of subscribers as a key factor.
3. Once the request for the mobile number portability service is made, the transfer is to be completed within 3 days. In such an event, subscribers wishing to transfer their numbers are to contact the service office of their new operator for this service, e.g. a DTAC subscriber moving to AIS is to contact the AIS service centre. Any fees outstanding with the subscriber's current operator must be settled prior to the transfer.
Regarding complaints, there are many cases of customers attempting to get around the system, or even committing outright fraud. Many times, the amount we expend gathering evidence far exceeds the sum we're trying to recover. We do so because we want to ensure the customers are not wrongly accused. In doubtful cases, we usually waive the charges.
WILAI KEANGPRADOO
Vice President-PR, Advanced Info Services Plc
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Fax: 02 2403666, email: postbag@bangkokpost.co.th
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