Suvarnabhumi international airport has not brought only headaches to passengers, which has also led to the sinking in the international ranks for customer satisfaction, but also to airlines such as Thai AirAsia.
Skytrax's World Airport Awards survey showed that Suvarnabhumi airport was ranked 25th _ down from 13th place last year and 10th in 2010. The levels of customer satisfaction also dropped from 5th to 7th position in the subcategory of Airport by Size (over 40 million passengers a year), according to the Airports Council International's Airport Service Quality (ASQ) awards in 2011.
One of the key factors is that airports of Thailand (AoT) was too slow in introducing changes and improvements, according to Skytrax's marketing director Peter Miller.
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