New airline president Sorajak Kasemsuvan was given a rude call from workers at Thai Airways International on the weekend. He and his executives faced strikes and rolling walkouts by ground staff at Suvarnabhumi airport.
The workers claimed they were underpaid, in salary and bonuses. The airline executives claimed there was no legitimate complaint. The unpleasant and overriding fact is the airline mishandled the entire problem.
Arguably, no one was as wrong as Transport Minister Chadchat Sittipunt. While passengers fumed, and planes were delayed, Mr Chadchat claimed THAI workers were "damaging the airline but also the country's image". This was the wrong statement, made at the wrong time. If the minister had strong evidence the flight delays and baggage chaos were entirely the fault of airline workers, he failed to present it. In any case, it was hardly the time to defiantly begin finger-pointing.
This article is older than 60 days, which we reserve for our premium members only.You can subscribe to our premium member subscription, here.