The phrase "civil servant" means different things for different people. Some parents dream of their children becoming civil servants because they feel the job is honourable and stable. Some look at it with disdain, associating it with corruption and back-stabbing. Some respect civil servants, many look down on them. There is no right or wrong.
In my life, I haven't had to interact with that many civil servants or government officials. When I do have to be in touch with them face-to-face, such as to renew my ID card, I have never had any unpleasant experience. On the phone, although they always transfer my call back and forth, they are not unpleasant. In emails, when I write to ask something at info@whatevergovernmententity, their response has never been unpleasant (because, let's be honest, they usually don't respond to my email at all).
However, on a recent trip abroad, while queuing up at the gate at the airport, I saw a group of government officials who acted like they owned the place, putting their bags on the very limited seats and talking loudly. As soon as the staff announced that the gate was open, the group got up and stood behind the "Business Class/First Class" sign.
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