The primary goal of any IT department is to make stuff available to its users and provide access to company data. This is usually achieved by providing standard desktop configurations tested against known technologies. Adding additional availability to an existing solution is risky and can be costly. Also, in the past, consumer-based IT had little relation to business-based IT, but in the modern world user demands on the IT solution staff is increasing.
Change in the business IT world is often slower than that on the outside but in general the global reliability of products has improved. Facebook, for example, is always online and puts out many updates in a year. Internet-connectivity of phones and tablets is also continuous and this puts pressure on an organisation to do the same.
Members of organisations now expect to be up and online for that meeting halfway around the world with all data up to date as the marketing department monitors and analyses its Twitter feeds during important periods. Social changes are providing justification for 24-hour service where staff usually work 9 to 5. Turnaround times are shorter and the IT architects suddenly have a much harder job to do as they try to tell management that ultra-high availability equals ultra-high costs. This trend is only going to get worse as pressure is brought to bear for access to the cloud and other technologies that introduce security headaches for the IT staff. Employees want tablet support now!
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