inquiry

(1) an official examination of a problem, crime,  accident, etc. in order to get information or the truth การไต่สวนหาข้อเท็จจริง (2) the process of asking questions การสอบถาม

Some of the deaths could have been avoided, officials suggested yesterday, as one agency started an inquiry into why so many people have died.

Mr Sohpon has ordered an inquiry, led by permanent secretary for transport Supoj Saplom, into the scandal in which officials from Airports of Thailand Plc would be closely questioned.

Providing customer self-service options can be a great help; if you're handling a lot of account-balance inquiry calls, why not provide an automated way for customers to get this information themselves?

About the author

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Writer: Terry Fredrickson
Position: Education Marketing and Support Manager