Local company to service school tablets

CHACHOENGSAO : Computer maintenance outlets stand ready to provide after-sales service for tablet computers provided to schools under the government's One Tablet PC Per Child scheme.

Nattarue-takorn Chantana, a computer technician supervisor at a maintenance outlet in Chachoengsao set up to provide after-sales service for tablet computers under the government’s One Tablet PC Per Child scheme.

The Chinese tablet manufacturer, Shenzhen Scope Scientific Development, has signed an agreement with local firm Advice Distribution to run tablet maintenance and repair centres.

Scope offered a two-year warranty for the devices it has made under the scheme, and 114 maintenance outlets have been opened nationwide so far.

About half the 800,000 tablets which the company is making under the scheme have been delivered.

The Bangkok Post visited the repair centre in Chachoengsao, in a shophouse on Mahachakkapat Road.

"We are ready for service," technician supervisor Nattarue-takorn Chantana said. The centre has two technicians trained by Scope.

He said if defects arise as a result of normal use within 15 days of delivery, the company will replace tablets with a new device within five working days.

"Each centre can fix tablet software problems immediately, but if a hardware problem is found and we cannot fix it, the device will be sent to our headquarters in Bangkok," he said.

Advice's website says the warranty covers damage incurred from normal use, excluding accidents and incorrect use.

Sumalee Raksakij, a teacher at Wat Donthong School in Chachoengsao province, said she did not know where the tablet maintenance centre is located.

"I just have heard that a tablet repair centre is located in the province, but I don't know where. So when I have a problem with it, I will ask the school's IT staff to fix it," said Ms Sumalee, who supervises use of the tablet computer.

Teachers at the school said they were concerned about the Education Ministry's policy allowing schools to decide whether students can take home the tablets.

"Personally, I think Prathom 1 students are too young to take care of the devices, so they should not let them take the tablets home," she said.

Nuttawut Piriyageranan, deputy managing director of Thai Joint Venture System, parent company of Advice Distribution, said defects had been reported in about 200 tablets nationwide.

Most of these were found with software problems, and would be replaced, he said.

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Writer: Lamphai Intathep
Position: Reporter