The management of Thai Airways International (THAI) is investigating alleged maltreatment after a complaint by caretaker government spokesman Teerat Ratanasevi on his recent trips aboard THAI flights between Thailand and Japan.
Chokchai Panyayong, acting THAI president, said on Monday he has formed a committee to find out how problems occurred with the the service Mr Teerat received.
Mr Chokchai said the panel will establish if there was miscommunication that caused inconvenience. If any staff changed data relating to Mr Teerat’s flights, it would be detected because THAI’s flight service system records all such changes.
On his Facebook page, Mr Teerat complained that before his flight to Osaka last Thursday his booking was cancelled by an unknown person and his luggage unloaded. Staff at his gate managed to reload his luggage in time for the flight.
On his return trip to Bangkok, according to the complaint, a THAI staff member noticed his food request asked for only a fruit plate. That employee asked Mr Teerat to confirm it and he denied making that request. In addition, his seat was changed without prior notice.
Mr Teerat called for professionalism at THAI and said maltreatment of customers such as he and his family destroy the reputation of the airline. He wrote that he and his family had paid for their trips and had not sought any privileges from THAI.
Mr Chokchai said he expected a report soon. He insisted that THAI treats all passengers equally. He added that THAI checks customer requests to change flight information or changes by THAI staff.
He added that some staff had been punished for disclosure of the flight information of a politician’s children.
Earlier, an image showing the flight details of ousted prime minister Thaksin Shinawatra’s two daughters – Pinthongta and Paethongtan – before boarding a THAI flight to England was circulated on Facebook, drawing criticism about THAI’s professionalism.
Later on Monday Mr Teerat said THAI staff had informed him THAI management was investigating his complaint and found his flight information had been changed. He thanked THAI for tending to the matter.