Hotel Developments
in full swing again

 

After a two-year slump post-9/11 and one of the worst three-month periods in the industry's history, hotel activity is in full swing again, heralding renewed confidence in the Thai travel and tourism industry.
There are renewed signs of life in Bangkok’s city centre, with many developments under way. Additionally, at the Chao Phraya River, a long abandoned property originally to have been developed as a Sofitel, has undergone a debt restructuring and is likely to be resuscitated.

Serviced apartments are attracting considerable interest. The Marriott recently opened one such property in Bangkok and other groups are looking more closely at opportunities.

These developments highlight one of the major trends of the past year, the growing internationalisation of Thai resorts. The move by the global hotel chains into Hua Hin, Phuket, Krabi and Pattaya is certain to be carefully watched to assess its impact on locally-owned hotels.

While these groups will give resorts more marketing exposure and raise professional standards, they will also affect the non-affiliated hotels, which could find themselves facing staff departures and higher costs, as they are forced to upgrade to match the quality of the big players.

It will also challenge the global hotel groups in terms of their relationship with local owners.

Average length of stay of international
visitors in 1997-2002

Property developers are showing renewed interest in the Eastern Seaboard region, as it becomes a major centre of automotive assembly plants. The upcoming opening of the new Suvarnabhumi airport will also make the Eastern Seaboard and Pattaya region much more easily accessible, thanks to the Chon Buri motorway.

The inauguration of Bangkok Airways flights to Trad province, as a stepping stone to the island resort of Chang, has opened up opportunities for increased hotel development in that area, too.

All this heightened hotel activity is being reflected in the classified advertising sections of Thailand’s English-language newspapers, where situation-vacant ads by hotels are appearing daily.

It is also giving a much-needed shot in the arm to an industry which has suffered one of its worst second quarters in history, due to the war in Iraq and the SARS crisis. The slump was particularly bad because the April-May-June is in any case the beginning of the six-month low summer season, when arrivals from Europe decline.

According to preliminary figures released by the Thai Hotels Association, average occupancies of THA member hotels plunged from 80% in February to 43% in April, the first month of the second quarter. Northern hotels saw occupancy fall from 63% to 44% and Phuket hotels from 73% to 64%.

This forced many hoteliers to go into drastic cost-reduction mode, including slashing back on marketing expenditure and partial closure of properties. Staff lay-offs were kept to a minimum.

Least affected were Northeastern hotels, where the average occupancy anyway hovers around 30%, mainly due to low demand, though that may change in future as new bridges open up over the Mekong River and additional border checkpoints with Laos make that part of the world increasingly prominent on the cross-border Mekong tourism itineraries.

 
PROJECTS
Strong hotel development is always a sure-fire sign of confidence in the future of Thai travel & tourism. All over Thailand, new properties are emerging, product upgrade is in full swing and management contracts are changing hands. Here is a round-up of some major developments in 2003:
Bangkok
• Conrad Bangkok is now fully operational.
• The Halkin and the Metropolitan Group of the U.K . is to open a 179-room property in Bangkok in the last quarter of 2003.
• Westin Grande Sukhumvit was opened on 29 April 2003.
• Saint Davis opened its doors on 8 July 2003.
• Le Royal Meridien was reflagged under the Inter Continental Hotels Group (Six Continents), and the Meridien President is to be rebranded as Holiday Inn in the second half of 2004.
• The Crowne Plaza on Silom reclaimed its Holiday Inn tag.
• Hilton will convert the 220-room Hotel Plaza Silom Bangkok.
• Raffles is to operate the former Hilton as the Nai Lert Park Hotel from 4 January 2004.
• Accor has a third Sofitel under construction on Sukhumvit, and is looking to open a third Novotel in the city.
• The 400-room Pratunum Complex Hotel will open later this year.
• Marriott is expected to announce a 350-room Ritz Carlton Hotel adjacent to the Regent, scheduled for early 2006.
• The Regent Bangkok is reported to be changing its name to Four Seasons. Last June, Royal Garden Resorts (RGR) acquired an additional 12% of the Regent to raise its shareholding to 42%, making it the largest shareholder in the company. The transaction also raised RGR’s beneficial interest in the Regent Chiang Mai to nearly 48%.
• The Central Hotel Group plans to develop a hotel and convention centre adjacent to the World Trade Centre.
Pattaya
• Diana Garden Resort opened in April 2003 with 80 rooms.
• Sheraton has a 160-room resort under construction.
• The old “Pattaya Palace” resort is to be renovated and reopened as a 200-room boutique resort.

Hua Hin, Prachuap Khiri Khan
• The Angsana, operated by Laguna Resorts, will open by 2005.

Chiang Mai
• The 526-room Westin Chiang Mai is earmarked to be rebranded as a Sheraton in the near future.
• Shangri-La is to develop a new hotel in the city, scheduled to open in 2005.
• Hilton has plans to open a hotel by 2005.
• Mandarin Oriental is in early negotiations for a Chiang Mai property.

Phuket
• Conrad will take over the management of Panwaburi in 2004.
• Hilton is currently taking over the management of the Phuket Arcadia.
• The 230-room Aquamarine Kamala resort opens in December 2003.
• Tri Sara has 30 luxury villas and will open in December 2003.
• The 170-room Karon Princess will open in October 2003.

Krabi
• Sheraton Krabi is now open with 240 rooms.
• Hilton will manage a new 200-room hotel at Nam Mao beach, south of Krabi Town, opening in 2005.
• Nakamanda, billed as a 6-star, 39-room resort at Tub Kage Beach, opens shortly.

Kao Lak, Phangnga
• Novotel Coralia Magic Lagoon Resort, with 148 rooms, is opening on 1 December 2003.
• Merlin Beach Resort, with 200 rooms, opens in November 2003.
• Kao Lak Paradise Resort is opening shortly.
• Le Meridien Khao Lak Beach Resort, a 258-room, 5-star property, is due to open in early 2004.

Samui
• What will be considered to be one of the finest golf courses in Thailand is scheduled to open on 1 October 2003. Linked to the Dusit Santiburi, the course is owned by Santi of Boon Rawd Brewery.
• The Sila Evason Hideaway is to open in June 2004.
• Pansea is opening with 75 villas in October 2003.
• The Euphoria will be converted into an Anantara, tentatively in 2004.
• The Buriraya Resort is opening in October 2003 with 75 villas and rooms.
• Well-known chains, Four Seasons, Marriott and Banyan Tree, are rumoured to have set their sights on Samui.

Koh Chang, Trad
• The Amari Group will run a new resort, opening in early 2004.

Trang
• Amari Trang Beach Resort, with 150 rooms, is ready to open on Pang Mang Beach.



Number of hotel rooms in major destinations IN 1997-2002
City
1997
1998
1999
2000
2001
2002
Bangkok
46,150
55,381
55,845
57,899
57,983
55,745
Chiang Mai
14,340
14,344
14,344
14,344
13,615
13,466
Kanchanaburi
6,347
6,089
6,153
7,067
7,014
7,545
Pattaya
23,427
23,472
23,608
23,608
23,960
24,648
Phuket
18,959
17,952
20,150
19,574
26,759
26,637
Hat Yai
8,709
8,767
8,767
9,174
9,174
9,174
Samui
8,636
8,780
8,105
9,192
9,256
9,870
Source: Tourism Authority of Thailand (TAT)


As this issue of the Thailand Tourism Review went to print, The Stock Exchange of Thailand was releasing the second quarter (2Q) earning results of some of the publicly-listed hotels. It did not make for pleasant reading:

Royal Garden Resorts reported a 2Q net profit of 24.5 million baht, down from 122 million baht in 1Q 2003 and from 43.7 million baht in 2Q 2002. This was in spite of a huge cost-cutting programme that saw expenses being slashed from 192 million baht in 1Q to 129 million baht in 2Q. April and May were worst hit, the hotel said, adding that initial results from July indicate that the 3Q 2003 should compare positively with the previous year.

The Oriental reported a 2Q loss of 45 million baht, down from a profit of 49 million baht in 1Q. Earnings per share fell from 12.39 baht in January-June 2002 to 5.06 baht in January-June 2003.

Rajdamri Hotels, owner of The Regent of Bangkok, said its net earnings in 2Q 2003 fell to 7.24 million baht, a 86.9% decline over the same period in 2002. In total, net earnings for the first half of 2003 were down 51.4% to 55 million baht.

The Royal Orchid Hotel, owner of the Royal Orchid Sheraton, reported a 2Q net loss of 15.6 million baht, down from a net profit of 25.3 million baht in the first quarter of 2002. Total net profit for the full first half fell from 104.1 million baht in 2002 to 34.3 million baht in 2003.

Even as the industry recovers, a major future problem will be the imbalance in hotel development nationwide.
According to Tourism Authority of Thailand (TAT) figures, the total number of rooms in Bangkok rose only slightly from 80,691 to 81,184 between 2000/2002.

One neglected area has been North Thailand, where the total room-count has actually shrunk significantly from 46,557 in 2000 to 40,940 in 2002. It is hoped that the renewed government emphasis on promoting Chiang Mai and Chiang Rai as northern economic and aviation hubs, with strong airline linkages to the neighbouring areas of the Greater Mekong Subregion, will revive investor interest in that part of the world.

However, South Thailand has seen spectacular growth with the room-count rising from 74,819 in 2000 to 95,871 in 2002. The Phuket room-count has risen from 19,574 to 26,367 in the same period, and in Samui, from 9,192 to 9,870.
Other southern destinations, like Hat Yai and border areas like Su-ngai Kolok, have seen no growth. Ditto the Northeast region.

Meanwhile, in a surprise development, the Peninsula Bangkok, which only opened in 1998, was this year voted by readers of the glossy travel publication, Conde Nast Traveler, as the Best Hotel in the World, dethroning the long-standing reigning champion, The Oriental, which fell to 10th place.

Royal Orchid Sheraton Hotel,
BANGKOK

Thailand has experienced a difficult year in the economically important tourism industry, as the effects of the Iraq war and SARS epidemic caused major cancellations and concerns about global travel. Confidence in the long-haul holiday market in Asia was at an all-time low.

It is testament to Thailand's positive image that once the SARS health issues were officially over and despite the continued threat of global terrorism, there was an immediate surge in bookings for both Bangkok and the country's resorts.

TAT set in motion a recovery plan that included major expenditure on advertising and the arrangement of large-scale familiarisation visits for both travel agents, tour operators and journalists. Thai Airways International launched special promotional activities and the country's hotels provided value-added benefits. This marketing activity, in addition to Thailand's renowned service and friendly people, the excellent security record and well-defined infrastructure of accommodation and transport, saw a return to normal business activity in a short period of time.

This confidence in the destination is a clear indication that there is now every reason to believe 2004 will be a record year in both visitor arrivals and hotel occupancies.

Peter Thompson
General Manager
Royal Orchid Sheraton Hotel, Bangkok

SHANGRI-LA HOTEL BANGKOK

Quality is what keeps us in business! Our brands, be it Thailand as a destination or the Shangri-La as a hotel, aim to maintain a high awareness of service excellence to attract increased guests. Our focus on providing customers with quality and uniquely Thai hospitality, services and products, remains our major advantage over competing destinations and hotels.
Quality cannot be compromised, whether it is a romantic dinner cruise on the Chao Phraya River, a tour around Thailand, or a stay at the Shangri-La. While quality is the key to our success, it is also our long-term commitment. At the hotel, continuity is a byword, made possible by tradition, reinvestment, consistency in service — anytime and every time — as well as reinvention.
We are currently redefining the guest experience at our hotel, as Thailand reinvents its image with fresh new products to attract a better quality tourist.

Adrian K. Mueller
General Manager
Shangri-La hotel Bangkok



Average Length of Stay of International Tourists IN 1997-2002
Length of stay
1997
1998
1999
2000
2001
2002
Total
8.33
8.40
7.96
7.77
7.93
7.93
Source: Tourism Authority of Thailand (TAT)

Back to top

Diethelm Travel (Thailand) Limited, 14th Floor, Kian Gwan II, 140/1 Wireless Road, Bangkok 10330
Tel + 66 (0) 2255 9150 Fax +66 (0) 2256 0248

Email: dto@dto.co.th