What makes a hotel five-star? For most people it's the service, ideally utterly charming and catering to your every outlandish whim. For others it's the food, with delicious menus conjured up by international kitchen-wizards. For others yet it's the other guests: one's view must be peopled with those of a certain station. Add a concierge who knows how to get you into the best nightspots, or, if sir prefers, the worst nightspots.
But in reality, what makes a hotel five-star is all of these things and absolutely everything else.
The beds, the soap, the music playing in the lift, the shape of the ice cubes, the shine of the bellboy's shoes; all must be up to the same rigorous standard, and, as anyone remotely involved with hospitality will attest, the effort involved to uphold such standards is immense and constant.
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