The world of work is on the brink of massive transformation. AI and ML are reshaping the global workplace. From the bustling business hubs of Thailand to dynamic markets worldwide, organisations are awakening to the potential of these technologies to redefine growth, efficiency, and competitive strategy despite challenges such as data quality and clarity of application cases.
The Transformative Power of AI and ML in Business
The deployment of AI and ML within corporate environments signifies a major shift in operational paradigms, particularly in areas such as workforce management, financial operations, and general business processes. These technologies have the capability to unearth patterns from within large datasets, facilitating more informed decision-making, streamlining business operations, and ultimately saving valuable time. Furthermore, they are instrumental in risk management, offering vital insights, and identifying outliers that may warrant further investigation.
Expanding Horizons: AI and ML in Customer Experience and Innovation
In addition to operational efficiencies, AI and ML are revolutionising customer experiences and driving innovation across sectors. By personalising customer interactions and predicting trends before they become mainstream, organisations can not only retain a loyal customer base but also attract new clientele. Given that the relationship between employee experience and customer experience is symbiotic and pivotal to the success of any business, leveraging Workday solutions that have AI embedded in the core not only enhances operational efficiency but also empowers employees to be their most productive. This, in turn, helps enable organisations to deliver exceptional employee experiences.
Enabling the Workforce for Tomorrow
The Workday platform is built with AI at the core to help customers enhance productivity and decision-making as they seek to gain a competitive advantage. In Thailand, Workday is helping local businesses streamline and enhance their people management processes.
For example, Bangchak Corporation Public Company Limited, one of Thailand’s leading petroleum companies, has been leveraging Workday Human Capital Management (HCM) since 2018 and to unlock efficiencies and digitally transform their HR processes to support their business objectives. In addition to enabling greater data access and transparency across the business, the organisation was able to facilitate strategic HR practices and enhance connectivity among employees, even in distributed work environments. This standardised, cloud-first system allows employees to better connect and work from anywhere.
Skills are also fundamental to the future of work, with AI and ML invaluable in helping to shape an organisation’s skills-based strategy. Workday Skills Cloud is a true differentiator for organisations in Thailand as it enables them to go beyond the traditional mindset of solely relying on educational qualifications as thresholds for talent evaluation. More than 2000 Workday HCM customers globally are live on Workday Skills Cloud, helping them to strategically align talent with organisational needs, nurture career growth and development, and empower them to address challenges in a more efficient manner.
AI-embedded solutions enable employees to be more productive through the provision of data-driven insights and the streamlining of workflows.
Embracing Change: The Path Forward with AI and ML
In the journey toward a future dominated by AI and ML, organisations are at a crossroads: either embrace the wave of change or be left behind. Workday stands as a beacon in this technological frontier, guiding enterprises through the labyrinth of digital transformation. With AI and ML built into the platform, Workday not only equips its customers with the tools for today but also prepares them for the challenges and opportunities of tomorrow.
The future of work is being rewritten. AI and ML are not just part of the technological landscape but integral to the very essence of how businesses operate, compete, and succeed. In an age of ever-accelerating transformation and change, organisations must leverage AI and ML to unlock unparalleled insights, drive efficiency, and stay ahead in an increasingly competitive and dynamic marketplace.
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