App connects to local services

App connects to local services

Need a housemaid or a repairer for home services? There are at least two apps for you to find and hire local services from your smartphone.

ServisHero is a location-aware mobile app that connects customers with local service professionals such as cleaners and wedding planners.

"The proliferation of smartphones and the adoption of a digital lifestyle in Thailand have made the country register the highest growth rates among the three markets in which we operate, including Malaysia and Singapore," said Noppol Toochinda, country manager of ServisHero Thailand, the local unit of the Malaysia-based local services marketplace app.

ServisHero is a location-aware mobile app that connects customers with local service professionals such as cleaners, wedding planners, plumbers, global management consultants, technology services and outsourcing.

Founded one year ago, ServisHero Thailand saw local services on-demand via its mobile app surge 30 times in eight months. The app has been downloaded 100,000 to date and has 1,000 freelancers and qualified service professionals on its network platform.

The app lets users find services like house cleaning for which reliable help can be hard to find, or a technician to fix an air conditioning unit.

ServisHero also allows users to submit a request for a job. Requests for services can be submitted either through the company's website or its mobile app, which is available for Android and iOS devices.

As with many sites where freelancers search for work, service providers must purchase credits from ServisHero in order to be able to bid for jobs.

Mr Noppol said the company plans to expand its service portfolio into interior design, sports coaching, photography, event planning, tutoring and pet services.

ServisHero does not charge customers any fees. The company earns revenue from local service providers.

In addition, ServisHero also provides an outsourcing service to companies that don't want to hire permanent staff.

The company recently introduced Hero Page, enabling users to build a personalised profile for a fee of 1,000 baht per month.

"The digital platform provides individuals with the alternative of freelancing and venturing into entrepreneurship without having to pay for digital marketing and online advertising," Mr Noppol said.

ServisHero currently provides services in Bangkok, Nonthaburi and Chon Buri. The company plans to expand to Chiang Mai, Phuket and Khon Kaen in 2017.

"We aim to transform Asia's service industry into a cooperative and efficient space and help lift income levels for thousands of individual professionals and small business owners in Southeast Asia," Mr Noppol said.

Ayasan Service, a Bangkok-based on-demand maid and technician service provider, is also offering users the chance to find maids, nannies and air-conditioning repairers via its website www.ayasan-app.com.

Ayasan Service now has offices in Thailand, Vietnam, Cambodia and Indonesia, said chief executive Kotaro Ise.

In Thailand alone, the company has 6,000 maids and nannies on its web service platform, with 300-400 active customers each month.

"We expect the number of customers to reach 1,500-2,000 per month in the near future," Mr Ise said.

He said the service in Thailand is set to grow further next year due to the surge in internet users and rapid adoption of digital marketing.

Next year, he said Ayasan Service will expand into professional healthcare services such as nursing.

Mr Ise added the company is also considering opening offices in the Philippines, Taiwan, Hong Kong and Japan.

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