True Move H atones for 52-minute mobile outage
published : 19 Feb 2020 at 15:24
writer: KOMSAN TORTERMVASANA
True Move H Universal Communication (TUC) will provide 100 minutes of free calling and 500 megabytes of free mobile internet within 24 hours for its customers after a 52-minute glitch in its mobile network on Tuesday.
The remedy was raised by TUC after it was summoned to explain the problem to the National Broadcasting and Telecommunications Commission.
The NBTC detected the failure of TUC’s network signal at 3.55pm on Tuesday and it lasted 52 minutes, said NBTC secretary-general Takorn Tantasith.
Mr Takorn said TUC explained that the incident was caused by a problem with its router and signal systems, which resulted in a network failure in some areas, including Bangkok and surrounding provinces.
After the glitch, the company immediately proceeded with repairs, and services resumed later Tuesday, according to Mr Takorn.
“The incident caused trouble for people who use the mobile service of TUC, the NBTC ordered TUC to provide remedy measures for every customer of its mobile service,” Mr Takorn said.
The company agreed to give 100 minutes of free calling and 500MB of free data usage to its customers within 24 hours. Customers will receive a text message about the benefit and a link to click.
“The NBTC has the duty to oversee and protect customers to ensure they receive standardised and fair services,” Mr Takorn said. “In the event that customers cannot use communication services as usual due to the operator’s system failure, they must be able to receive a fair remedy.”