True Move H atones for 52-minute mobile outage

True Move H atones for 52-minute mobile outage

True Move H will receive 100 minutes of free calling and 500 megabytes of free mobile internet within after a 52-minute glitch in its mobile network. (Photo by Wichan Charoenkiatpakul)
True Move H will receive 100 minutes of free calling and 500 megabytes of free mobile internet within after a 52-minute glitch in its mobile network. (Photo by Wichan Charoenkiatpakul)

True Move H Universal Communication (TUC) will provide 100 minutes of free calling and 500 megabytes of free mobile internet within 24 hours for its customers after a 52-minute glitch in its mobile network on Tuesday.

The remedy was raised by TUC after it was summoned to explain the problem to the National Broadcasting and Telecommunications Commission.

The NBTC detected the failure of TUC’s network signal at 3.55pm on Tuesday and it lasted 52 minutes, said NBTC secretary-general Takorn Tantasith.

Mr Takorn said TUC explained that the incident was caused by a problem with its router and signal systems, which resulted in a network failure in some areas, including Bangkok and surrounding provinces.

After the glitch, the company immediately proceeded with repairs, and services resumed later Tuesday, according to Mr Takorn.

“The incident caused trouble for people who use the mobile service of TUC, the NBTC ordered TUC to provide remedy measures for every customer of its mobile service,” Mr Takorn said.

The company agreed to give 100 minutes of free calling and 500MB of free data usage to its customers within 24 hours. Customers will receive a text message about the benefit and a link to click.

“The NBTC has the duty to oversee and protect customers to ensure they receive standardised and fair services,” Mr Takorn said. “In the event that customers cannot use communication services as usual due to the operator’s system failure, they must be able to receive a fair remedy.”


Do you like the content of this article?
COMMENT (4)

65 caught in Bangkok pub raid

Sixty-five Thais and foreign nationals were arrested early Saturday at a pub off Sukhumvit Road in Bangkok for violating the emergency decree and a City Hall closure order to contain the spread of Covid-19.

18:23

Merkel's party picks centrist successor

BERLIN: Germany’s dominant party voted for continuity on Saturday by electing Armin Laschet, a centrist regional premier, to succeed Angela Merkel, Europe’s longest-serving leader.

18:06

Norway flags vaccine risk in the very old

Covid-19 vaccines may be too risky for the very old, frail and terminally ill, say health regulators in Norway, where 23 people have died shortly after receiving their first shot.

17:04