KBTG debuts contactless services

KBTG debuts contactless services

Kasikorn Business Technology Group (KBTG), a technology arm under Kasikornbank (KBank), yesterday debuted new contactless technologies to build up the country's infrastructure in preparation for the "new normal".

KBTG chairman Ruangroj Poonpol said the coronavirus outbreak has led to changes in lifestyle and behaviour and digital technology is playing a greater role in people's lives.

With the rapid acceleration of digital adoption, KBTG aims to adopt innovative technologies and services for several use cases.

The company has developed six contactless services, including check-in using facial scanning technology even if the user is wearing a mask.

KLox, a locker service, lets users open or close lockers via contactless facial scanning. The service is available at the K+ Building near Sam Yan intersection.

Eat by Black Canyon, a self-payment kiosk service that was jointly developed by KBTG and Black Canyon restaurant, features a contactless menu system that requires hand gestures for instructions, without the need to physically touch the screen.

Contactless menu, a contactless food order system via tablet, can detect hand gestures of customers as they give instructions.

Face pay, a payment service via facial scanning, enables service users to confirm account debits. The service is fast and secure and requires only two steps to use.

ReKeep, a new digital receipt service for stores, lets customers receive a digital receipt by scanning a QR code.

The contactless services are available at the KBTG Building on Chaeng Watthana Road and at Black Canyon outlets.

There are other business partners in the pipeline jointly developing innovative services in several industries, including retail, real estate and hospitality among others.

The company is also open to potential partners to collaborate in technology development and utilisation with no fees, Mr Ruangroj said.

Digital banking transactions via KBank's mobile banking app, K Plus, have shot up since the outbreak.

The pandemic has been an unexpected factor, causing surging digital transactions and rapid changes in consumer behaviour.

K Plus users number about 13 million, and the target is to increase to 15 million users by the end of this year.

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