Trillion baht online economy in sight

Trillion baht online economy in sight

Thai digital business surges 51% this year

Products that customers ordered online are waiting in line for pick-up and delivery services. (Bangkok Post file photo)
Products that customers ordered online are waiting in line for pick-up and delivery services. (Bangkok Post file photo)

Thailand's internet economy is expected to be worth US$30 billion (around 984 billion baht) in 2021, up 51% year-on-year, buoyed by a surge in e-commerce, according to the latest e-Conomy SEA 2021 report.

The annual study of Southeast Asia's internet economy is jointly commissioned by Google, Bain & Company and Temasek.

The study forecasts Thailand's internet economy will hit $57 billion in gross merchandise value by 2025 with a compound annual growth rate of 17% between 2021 and 2025. The report last year forecast the country's internet economy would reach only $53 billion by 2025.

The biggest contributor to the country's internet economy in 2021 has been e-commerce with $21 billion, followed by online media at $4.5 billion, online travel at $2.8 billion and transport and food at $2 billion.

"A sizeable surge in e-commerce makes up for a delayed recovery in travel," the report said.

According to the report, there were 9 million new digital consumers in Thailand from the start of the pandemic in 2020 up to the first half of this year. Some 67% of them live in non-metro areas.

Consumption penetration is the second highest in the region, with 90% of internet users consuming digital services, it said.

These users are here to stay, given 96% of pandemic consumers are still using the services and going forward 98% intend to continue.

According to the report, pre-pandemic digital service consumers have consumed an average of 3.9 more services since the pandemic began.

Another key finding for Thailand is that 34% of digital merchants agreed that they would not have survived the pandemic if not for digital platforms.

Digital merchants use an average of two digital platforms, while profitability remains a top concern for them.

Digital financial services are becoming important for vendors, with 96% of digital merchants now accepting digital payments and 82% adopting digital lending solutions.

Some 67% of merchants surveyed said they were likely to increase usage of digital payment services in the next 1-2 years while 26% said they were likely to maintain the same usage.

About 52% of merchants surveyed said they would increase their usage of digital lending services over the next 1-2 years while 22% indicated they would maintain the same usage.

Some 58% expect to increase their usage of digital marketing tools in the next five years.

In terms of investment in the country over the first half of 2021, 59 deals were reached worth a total of $200 million, versus 45 deals worth $199 million in the same period last year.

In 2020, Thailand saw 107 investment deals worth $534 million in total.

"Despite market uncertainty, global capital continues to pour into the country given its strong growth fundamentals," the report read. "With the emergence of Thailand's first unicorns, investment appetite remains strong in digital services that surged as a result of Covid-19, including e-commerce, fintech, healthtech and edtech."

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