Samsung to recall phones after explosion claims

Samsung to recall phones after explosion claims

Samsung Note 7 caught on fire while using the official Samsung charger, according to video of damaged phone shared on YouTube by phone owner Ariel Gonzalez. (Source: YouTube)
Samsung Note 7 caught on fire while using the official Samsung charger, according to video of damaged phone shared on YouTube by phone owner Ariel Gonzalez. (Source: YouTube)

Reports of new Samsung phone bursting into flames & filling room with chemical-smelling smoke. Faulty battery in less than 0.1% of phones, investigation finds.

MOBILE PHONES

Samsung to recall phones after explosion claims

2/09/2016
AP News Agency

After several reports of Samsung's newly released Galaxy Note 7 bursting into flames, Samsung has suspended sales of the new phone.

Samsung's investigation of explosion claims found batteries were at fault, according to South Korea's Yonhap News.

SHIPMENTS DELAYED AFTER AUGUST 19TH LAUNCH

Samsung launched the Note 7 on Aug 19 in some markets, including South Korea and the US.

Shipments were delayed in South Korea this week for extra quality-control testing after reports that batteries of some of the jumbo smartphones exploded while they were being charged.

PHONE BURST INTO FLAMES IN BED FILLING BEDROOM WITH SMOKE

South Korean high-school teacher Park Soo-Jung said she rushed to buy the Galaxy Note 7, pre- ordering and then activating it on Aug 19, its official launch date.

The 34-year-old living in the port city of Busan said by email that she was bruised when she rushed out of bed after her phone burst into flames, filling her bedroom with smoke smelling of chemicals.

Ms Park said she's having second thoughts about buying another newly released tech gadget, especially after losing all her personal data stored in the destroyed Note 7.

OFFER OF $269 IN COMPENSATION, NOT ACCEPTED

An employee of a Samsung service centre in Busan who visited Ms Park's school to retrieve the scorched phone confirmed that her Galaxy Note 7 caught fire and said the sample was sent to the company's headquarters.

Ms Park said Samsung offered her a full refund and compensation of 300,000 won ($269). She did not accept the compensation.

"If the exploded phone in flame was near my head, I would not have been able to write this post,'' she said in a popular online forum on Thursday, where she shared a photo of the scorched Note 7 and described dousing the burning phone with water.

OTHER EXPLOSIONS REPORTED

Yonhap News said five or six explosions were reported by consumers, including Park's case, citing pictures and reports of severely damaged phones shared in local online communities, social media and YouTube. Other photos and accounts, other than Park's, could not be immediately verified.

There were no confirmed reports of any injuries.

"Every year, there have been accidents of battery explosions but it is the first time that six or seven cases happened within such a short period after the launch of a new product,'' said Ha Joon-doo, an analyst at Shinhan Investment Corp.

BATTERY AT FAULT, DISCUSSING HOW TO RESOLVE ISSUE

Citing an unnamed company official, Yonhap said Samsung's investigation has found that faulty batteries have caused phones to catch fire.

It said Samsung estimates that the number of Galaxy Note 7 phones with the faulty battery accounts for "less than 0.1%'' of the products in the market.

It is unusual for Samsung to confirm a delay in sales of a device, and rare for it to cite a quality issue.

Samsung is discussing how to resolve the issue with Verizon and its other partners, the official told Yonhap.

SK Telecom, South Korea's largest mobile carrier, said about 400,000 units of the Galaxy Note 7 were estimated to have been sold in South Korea.

GALAXY NOTE 7

The Galaxy Note 7 smartphone is the latest iteration of Samsung's Note series that feature a giant screen and a stylus and usually inherit designs and features of the Galaxy S series that debut in the spring. Samsung also added an iris scanner to the Note 7, which lets users unlock the phone by detecting patterns in the eyes.

Even before the issue of battery explosions emerged, supplies of the phone were not keeping up with higher-than-expected demand for the smartphone.

Samsung beat expectations with stellar earnings in the latest quarter and its stock price was at a record high before news emerged of the Note 7's battery problems.

The company's shares rose 0.8% early Friday after falling 2% the day before.

Despite the investigation in South Korea, Samsung went ahead with its scheduled launch Thursday of the Galaxy Note 7 in China.

Company officials did not reply to questions about how Samsung determined which phones are deemed safe and which require further testing.

It did not say if those phones are different from the ones sold in South Korea.

http://www.bangkokpost.com/business/world/1076785/report-samsung-to-recall-phones-after-explosion-claims

http://www.bbc.com/news/technology-37242687

http://www.bangkokpost.com/news/asia/1076832/samsung-suspends-galaxy-note-7-sales-after-battery-explosions

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Vocabulary

  • accept: to agree to or approve of something - ยอมรับ
  • accident (noun): an unpleasant event that happens unexpectedly and causes injury or damage - อุปัทวเหตุ, เหตุบังเอิญ
  • according to (prep): as stated or reported by somebody/something - ตามคำบอกเล่า, ตามรายงาน
  • accounts for: to be a particular amount or part of something -
  • activate: to make something such as a device or chemical process start working - กระตุ้น, ทำให้เกิดปฏิกริยาตอบสนอง
  • as soon as possible: quickly; when they have time to do it -
  • at fault: to blame; to be responsible for something bad - เหตุขัดข้อง
  • battery (noun): a device that is placed inside a car engine, clock, radio, etc. and that produces the electricity that makes it work - แบตเตอรี่, ที่กำเนิดไฟฟ้า
  • bruised: injured; damaged - บวมช้ำ, ถูกทำร้าย
  • burst: to break open suddenly because there is too much pressure inside or against - โพล่ง, แตก, ระเบิด
  • burst into flames: to suddenly start to burn - ลุกเป็นไฟ
  • changing second thoughts: changing your opinion about something or start to doubt it - เริ่มสงสัยว่าสิ่งที่ทำอยู่ถูกหรือเปล่า
  • charge (verb): putting electricity in the battery of a mobile phone, computer or other electronic device so that you can use it without being plugged in -
  • cite: to mention something as an example - กล่าวถึง
  • claim (noun): saying that something is true although it has not been proved and other people may not believe it - ข้ออ้าง ข้อกล่าวหา
  • comment (noun): expressing an opinion - การแสดงความคิดเห็น
  • community: a group of people who share the same job, interests, religion, etc - สังคม
  • compensation: money that someone receives because something bad has happened to them - เงินชดเชย
  • conduct: to do something in an organised way; to carry out — - ลงมือทำ, ดำเนิน, ปฏิบัติ
  • confirm (verb): to state or show that something is definitely true or correct, especially by providing evidence - ยืนยัน
  • consumer: someone who buys and uses goods and services - ผู้บริโภค
  • damage (verb): to harm or spoil something/somebody - ทำความเสียหาย
  • data: facts or information, especially when examined and used to find out things or to make decisions - ข้อมูล, ตัวเลข, สถิติ
  • demand (noun): the need and desire of people to buy goods - อุปสงค์
  • destroy (verb): to damage something so badly that it no longer exists, works, etc - ทำลาย
  • detect: to notice, to discover or find out - พบได้, สังเกต
  • douse (verb): to pour a lot of liquid over somebody/something; to soak somebody/something in liquid สาดน้ำหรือของเหลว, จุ่มในของเหลว - สาดน้ำหรือของเหลว, จุ่มในของเหลว
  • due to: scheduled to - มีกำหนด
  • earnings (noun): the profit that a company makes; the money a worker is paid; money received from investments - รายได้, กำไร, ผลกำไร
  • emerge: to appear - ปรากฏออกมา
  • employee: someone who is paid regularly to work for a person or an organisation - ลูกจ้าง
  • especially: more with one person, thing, etc. than with others, or more in particular circumstances than in others - โดยเฉพาะอย่างยิ่ง
  • estimate: an amount that you guess or calculate using the information available - ประมาณการ
  • expectations: the belief that something will happen - สิ่งที่คาด คิดว่าจะเกิดขึ้นในอนาคต
  • explode (verb): blast, blow up, burst - ระเบิด
  • explosion (noun): the sudden violent bursting and loud noise of something such as a bomb exploding; the act of deliberately causing something to explode - การระเบิด
  • faulty: not perfectly made or not working correctly - ซึ่งมีข้อผิดพลาด
  • feature: something important, interesting or typical of a place or thing - จุดเด่น, คุณสมบัติ
  • finding (noun): results, what people "find" or discover by doing some research or activity - ผลของการสืบค้น, ผลของการค้นหา
  • flame: the brightly burning gas that you see coming from a fire - เปลวไฟ, เปลวเพลิง
  • forum (noun): a place where people can express their ideas and opinions - ที่แสดงความคิดเห็น, การประชุมแสดงความคิดเห็น
  • gadget: a small tool or piece of equipment that does something useful or impressive - อุปกรณ์ขนาดเล็ก, กลไกขนาดเล็ก
  • global: throughout the world - ทั่วโลก
  • headquarters: the place where an organisation or company has its main offices - กองบัญชาการ
  • immediately (adv): happening right after something else with no delay; right away - ทันที
  • inherit: to get something from the genes of your parents, such as hair colour, appearance or a genetic disease -
  • injury (noun): physical damage done to a person or a part of their body - อาการบาดเจ็บ
  • inspection: an official process of checking that things are in the correct condition or that people are doing what they should - การตรวจสอบตรวจตรา
  • investigation: the process of trying to find out all the details or facts about something in order to discover who or what caused it or how it happened - การสอบสวน, การตรวจสอบหาข้อเท็จจริง
  • issue: a subject that people discuss or argue about - ประเด็น
  • issue (verb): to officially announce - ออกประกาศ
  • iteration (noun): one repetition or repeating of something that is being repeated many times - การกล่าวซ้ำ, การพูดหรือการทำซ้ำๆ เพื่อเน้นให้แน่น ให้กระชับ ให้มั่นคง; การทวน,การย้ำ
  • keeping up with: continuing something at the same, usually high, level; to move, make progress or increase at the same rate as somebody/something - ทำต่อไป, ดำเนินต่อไป, ตามให้ทัน, ไล่ตาม, ตามทัน
  • latest (adj): newest; most recent - ] ล่าสุด, See also: ทันสมัยที่สุด, เกิดหลังสุด
  • launch: an event held to start selling a new product or service to the public - การเริ่มวางขาย
  • news conference: press conference; an official meeting where someone makes a formal statement about a particular issue or event to journalists and answers their questions about it - การแถลงข่าว
  • offer: to say that you are willing to do something for somebody or give something to somebody - อาสา, แสดงความเต็มใจ
  • official: done by people in authority or decided by the government; announced publicly - เป็นทางการ
  • online: controlled by or connected to a computer or to the Internet - ออนไลน์, การเชื่อมต่อผ่านระบบเครือข่ายทางคอมพิวเตอร์
  • order (verb): to officially request a company for some product you want to buy - สั่ง
  • partner (noun): two people, businesses, organizations, etc that work together on some project or business - ผู้ร่วมมือ, ผู้ร่วมกระทำ
  • pattern: a regular arrangement of lines, shapes, colours, etc. as a design on material, carpets, etc - ลวดลาย
  • personal: your own; not belonging to or connected with anyone else - เป็นส่วนตัว
  • popular (adj): a situation in which someone or something is liked by many people - เป็นที่นิยม, เป็นที่ชื่นชอบ
  • port: an area of water where ships stop, including the buildings around it - ท่าเรือ
  • pre-: before -
  • quality: the standard of something when it is compared to other things like it; how good or bad something is - คุณภาพ
  • quarter (noun): three months of the year on the official calendar of the government or companies - ไตรมาส
  • recall (verb): recall a product, a product recall; when a company asks customers to return a product they bought because there is something wrong with it - การเก็บคืนผลิตภัณฑ์
  • refund: to give back an amount of money that was paid out - คืนเงิน
  • refuse (verb): to say or show that you will not do something; to say or show that you will not do something that someone has asked you to do - ปฏิเสธ
  • release: the act of making something available to the public - การนำออกแสดง, การออกวางจำหน่าย
  • resolve: to solve a problem, or to find a satisfactory way of dealing with it - แก้ไขปัญหา
  • retrieve (verb): to get something back, especially something that is not easy to find - ได้กลับคืนมา
  • rush: to move or do something very quickly - รีบเร่ง, วิ่ง
  • sample: to test a small amount of something in order to get information about the whole thing - เอาเป็นตัวอย่าง, สุ่มตัวอย่าง
  • scheduled: planned to happen at a particular time or day - ตามตารางเวลา
  • scorched: burnt; damaged by extreme heat - ไหม้
  • service centre: a shop where you can buy parts for the products that are sold there, and can have the products repaired - ศูนย์บริการ
  • share: to have or use something at the same time as someone else - ใช้ร่วมกัน
  • smoke: dirty air that comes from burning or factory pollution, for example - ควัน
  • social media: the use of web-based and mobile technologies to turn communication into an interactive dialogue, e.g., Facebook, Twitter, etc. - เครือข่ายสังคมออนไลน์
  • statement: something that you say or write that gives information or an opinion - แถลงการณ์, คำแถลง
  • stellar: excellent - แจ่มจรัส
  • store: to save information in electronic form, for example in a computer’s memory - เก็บข้อมูล
  • stylus (noun): a special pen used to write text or draw an image on a special computer screen - สไตลัส, ปากกาป้อนข้อมูลทางหน้าจอ
  • supply (noun): an amount or quantity of something that is available to buy or use - อุปทาน
  • unusual (adj): different from what is usual or normal - ผิดปกติ
  • verified: checked to make sure that something is true or accurate - การพิสูจน์ความจริง, การตรวจสอบความเป็นจริง
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