THAI ticket refunds at risk
published : 29 May 2020 at 07:18
writer: Gary Boyle
ORIGINAL SOURCE/WRITER: Post Reporters
Thai Airways International (THAI) has admitted that debt rehabilitation has kept it from refunding customers for unused tickets.
THAI's Corporate Image and Communications Department said on Thursday it is unable to offer refunds at this time as the Central Bankruptcy Court admitted the airline's request for rehab under the bankruptcy law on Wednesday.
The airline is restricted by obligations under the law which prevents it from giving refunds at this point in time. But it promises to return the money within six months without any fees.
The Covid-19 pandemic has forced THAI to ground its flights. Unconditional refunds are just one of many remedies for customers, which also includes postponing travel dates with no extra charge, extending the tickets' validity, and exchanging the tickets for travel vouchers of equal value.
The airline pledged to continue to take care of customers holding valid tickets as well as members of the Royal Orchid Plus, its loyalty programme.
The airline said it was confident it will beat the odds and overcome the crisis and emerge stronger.
THAI earlier announced on its website that it will resume flight operations in July, a delay by one month as borders slowly begin to reopen and passengers start trickling in.
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Vocabulary
- bankruptcy (noun): when a business runs out of money, cannot pay its debts and has to stop doing business; business failure - การล้มละลาย
- crisis: a situation that has reached and extremely difficult or dangerous point - ช่วงวิกฤต
- ground: to prevent an aircraft from taking off - ไม่อนุญาตให้เครื่องบินบินขึ้น
- loyalty: support that you always give to someone or something because of your feelings of duty and love towards them - ความจงรักภักดี
- obligations: things you must do; duties - หน้าที่ที่พึงกระทำ
- promise (verb): to say that you will do something for sure; to commit that you'll do something for certain - สัญญา
- refund: a reimbursement; an amount of money that is given back to you - เงินที่คืนให้
- rehab: rehabilitation; the process of returning someone or something to a good or healthy condition, state or way of living - การทำให้กลับสู่สภาพเดิม, การทำให้กลับมาดีเหมือนเดิม
- restricted: limited or controlled - ซึ่งถูกยับยั้ง, ซึ่งถูกควบคุม
- trickle in: to gradually arrive in small numbers - เคลื่อนไหวอย่างช้าๆ
- unconditional: without limits or requirements that something must be done - อย่างไม่มีเงื่อนไข
