Service fees waived

Following the government's policy to cancel the traditional Songkran holiday on April 13-15 to contain the spread of Covid-19, the Transport Ministry has announced a measure allowing passengers to change or refund their tickets bought before the announcement date on March 18 for travel during April 1-30 without paying fees.

Public transportation operated under the ministry include the Transport Company, the State Railway of Thailand and the national airline Thai Airways and its affiliate company Thai Smile.

Passengers of the Transport Company can ask for reissuing of tickets up to 90 days at the company's ticket counters. They can get full refunds when cancelling the tickets a day before the departure date. For more information, contact the Call Centre at 1490.

Train passengers can get a full ticket refund at any train station nationwide. The cancellation must be done at least three days before their departure dates. For more details, contact its Call Centre at 1690.

Thai Airways and Thai Smile are waiving the ticket-changing fees for domestic flights. Passengers may change their flights on the same route or change their route. Taxes and fare differences will apply.

A change of passenger name can be done once with a 500 baht fee. For group tour tickets, the deposit fee can be used within one-year. For more information, call 02-356-1111.

Thai AirAsia allows passengers to change their flight one time on the same route to a new travel date before Sept 30. The ticket must be changed at least five days before the original flight date. For more details, contact support.airasia.com.

Nok Air passengers can change their tickets on the same route to a new travel date by Sept 30. Call 1318.

Bangkok Airways is allowing passengers to rebook or reroute for a new travelling date up to March 31, 2021.

Those who want to cancel the tickets will get a full refund when a supporting document such as the government's travel restriction, a cancellation of incoming flights or a medical certificate is submitted for consideration. Call 1771 for more details.

AIRLINES UPDATE

- Oneworld, SkyTeam and Star Alliance urge governments and airport regulators worldwide to suspend airport slot usage rules in order to mitigate adverse impacts of the Covid-19 pandemic.

The three global alliances represent almost 60 airlines around the world that contribute more than half of the global airline capacity. The alliances issued a statement to show their strong support for the previous request by the International Air Transport Association (IATA).

IATA asked all aviation regulators to suspend the rules for the 2020 season. The rules state that airlines must operate at least 80% of their allocated slots. Failure to comply with this means the airline loses its right to the slot the next equivalent season.

Suspending the requirement for the entire season or until October will help airlines respond to the situation, and avoid flying with empty services in order to maintain slots, according to IATA.

The airline alliances also asked governments worldwide to prepare for the broad economic effects from actions taken by states to contain the spread of Covid-19 and to evaluate all possible means to assist the airline industry.

They also called on other stakeholders including airport operators to evaluate landing charges and fees including slot relief, airport and overflight fees reduction.

Visit staralliance.com

HOTEL DEALS & UPDATE

- Anantara Hotels, Resorts and Spas has donated 1.5 million baht to the Princess Sirindhorn Craniofacial Centre at King Chulalongkorn Memorial Hospital as part of the hotel chain's "Dollars For Deeds" programme.

The programme invites guests to donate 30 baht for each night of their stay with the hotels matching their donation to help raise funds for a wide range of worthy causes.

The hotel group has so far raised a total of almost 11 million baht for the hospital's centre.

Visit anantara.com/en.

- Accor has announced the signing of V Villas Phuket -- MGallery.

The resort will join the group's MGallery Hotel Collection, a collection of luxury, boutique hotels. It will be located on a hilltop at Ao Yon Beach, Phuket, and about a one-hour drive from Phuket International Airport and 20 minutes from Phuket Town.

The resort will feature 24 pool villas, five dining outlets, a rooftop bar, swimming pool, spa and a fitness centre.

It will be open within this year.

Visit all.accor.com/thailand.

- Centara Grand at CentralPlaza Lardprao Bangkok offers a "stay two pay one" promotion to celebrate its 37th anniversary on April 23.

Guests can book and stay from now until July 31 for a Deluxe room at 3,700++ baht per room per night and get the second night as complimentary. The rate excludes breakfast and is available for Thai residents and expatriates with a Thai work permit.

Blackout dates may apply and the offer is not available to groups of 10 or more rooms.

Visit centarahotelsresorts.com/centaragrand/cglb or call 02-541-1234.


Email karnjanak@bangkokpost.co.th if you have any comments to share.