Network downtime takes US$297m bite

Network downtime takes US$297m bite

Local IT professionals verify rampant issues

The financial impact of network downtime in Thailand has reached nearly 10 billion baht a year, says one global research house. THANARAK KHUNTON
The financial impact of network downtime in Thailand has reached nearly 10 billion baht a year, says one global research house. THANARAK KHUNTON

The cost of network system downtime to businesses in Thailand has been estimated at US$297 million in lost revenue in the past 12 months, according to a report of global research firm Dynamic Markets.

The report, conducted by the British market research firm and commissioned by Avaya Inc, said 94% of Thai respondents experienced unexpected network downtime as a result of errors during changes to the core network.

The report surveyed 1,000 IT professionals in Thailand.

Matthew Kuan, solutions marketing manager for Asia-Pacific at Avaya, a US communications service provider, said the survey found that the length of time spent waiting during downtime averaged 144 days.

He said software-defined networking (SDN) technology could address the network downtime problem.

SDN is an emerging technology that is dynamic, manageable, cost-effective and adaptable, making it ideal for the high-bandwidth, dynamic nature of today's applications.

The architecture decouples network control and forwarding functions, enabling network control to become directly programmable and the underlying infrastructure to be abstracted for applications and network services.

IDC expects the SDN market in Asia-Pacific excluding Japan to surpass $1 billion by 2018, up from $6.2 million in 2013.

Avaya offers Fabric Connect, an SDN-ready network equipment platform that enables productivity by optimising the way in which networks are deployed, implemented, operated and maintained.

Bundhit Vongbuntoon, country director of Avaya Thailand, said the SDN market would be a key growth engine for the overall ICT market this year, thanks to strong demand for internet and cloud-computing services in manufacturing, retail and education.

"We expect to enjoy strong growth in line with the industry's pace," he said.

Despite the rise of SDN, half of Avaya Thailand's 2015 revenue will still come from contact-centre services.

Mr Bundhit said that SDN would be likely to emerge as a key technology over the next few years as companies increasingly shift to next-generation network infrastructure.

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