Hospital denies cruel prank led to death

Hospital denies cruel prank led to death

Dr Pichian Wuthisathirapinyo, (centre) director of Ratchaburi Hospital, holds a press conference at his hospital in Muang district, Ratchaburi province, on Tuesday. (Photo: Saichol Ochkajon)
Dr Pichian Wuthisathirapinyo, (centre) director of Ratchaburi Hospital, holds a press conference at his hospital in Muang district, Ratchaburi province, on Tuesday. (Photo: Saichol Ochkajon)

RATCHABURI: The management of Ratchaburi Hospital on Tuesday denied a member of their staff mocked an emergency caller who later lost her father.

Dr Pichian Wuthisathirapinyo, director of the hospital, held a press conference in response to an allegation that someone working on his 1669 call hotline on Sunday told an 18-year-old woman that he could not hear her and imitated a busy signal before hanging up.

The woman was seeking an ambulance for her father, who had severe breathing difficulty and chest pain. The 53-year-old man, Pisit Ongpisut, was pronounced dead at the hospital.

The person who took the call insisted that he had no intention to mock her and felt very sorry for the loss, Dr Pichian said.

"The patient's relative might not have heard some words and thus misunderstood. I understand that the relative was worried at that moment out of concern for her father," the director said.

He explained that an ambulance reached the family within only seven minutes, faster than the eight-minute standard.

Caller Pronrawin Ongpisut, 18, wrote on Facebook that she first called the hospital at 7.13am on Sunday, and hospital staff told her they would send an ambulance. Four minutes later she made a second call because her father's chest pain and breathing difficulty had worsened and an ambulance had yet to arrive.

The second call was not answered, she said. A minute later, she made a third call. When a man answered, she tearfully asked him why the ambulance was slow in arriving.

She quoted the man as saying twice that he could not hear her, and then imitating a busy signal before hanging up. She also wrote that she did not deserve to be teased at that critical moment and that an ambulance arrived at 7.20am.

Her father died of coronary artery disease.


Do you like the content of this article?
COMMENT (5)

Markets mostly down as virus forces new lockdowns

Asian and European markets mostly fell Monday with sentiment depressed by a spike in coronavirus infections that has forced fresh lockdowns and sparked worries about the impact on the world economy.

15:47

Prosecution drops junta's contempt of court charge against Piyabutr

Contempt proceedings brought against law academic Piyabutr Saengkanokkul for criticising a decision of the Constitutional Court have been brought to an end, with with police deciding not to oppose the prosecutor's decision to drop the charge, his lawyer said on Monday.

15:16

Suspected burglar shot dead by home owner

NAKHON SI THAMMARAT: A man was shot dead after he and another man went into the grounds of a house in Nopphitam district in the small hours on Monday as the house owner thought they were burglars, police said.

15:07