to Help Companies Navigate COVID-19 with Salesforce Care
Salesforce Offers Free Rapid Response Solutions to Help Companies Navigate COVID-19 with Salesforce Care
To show its continued support in response to the coronavirus (COVID-19) pandemic, Salesforce has expanded its Salesforce Care program with additional free solutions to help companies in any industry stay connected to stakeholders through Salesforce’s technology and resources.
After recently launching Salesforce Care solution for Healthcare Systems to provide technology access for emergency response teams, care management teams, and healthcare providers, Salesforce has extended its Salesforce Care solutions to help businesses stay connected and responsive to their customers, employees, partners, and communities with real-time information to increase safety and wellness.
The solutions are available immediately and can be deployed quickly. The newly added Salesforce Care solutions include:
Employee and Customer
• Salesforce Care for Employee and Customer Support: A pre-configured employee help center, customer service, and contact center application for responding to inquiries fast, and keeping customers and employees informed. Einstein Bots, communities, and portals are included, empowering employees and customers to self-serve, and digital engagement tools help agents handle the increasing volume of questions they are receiving across channels like chat, SMS, WhatsApp, and Facebook. Salesforce Maps provides a built-in data feed with hot spot monitoring where outbreaks have occurred so customers can overlay critical employee and customer data to make fast, accurate decisions. The myTrailhead learning platform empowers organisations to quickly deliver digital content and important COVID-19 related information to employees, customers and partners. And by unifying all of these internal and external COVID-19 responses, organisations can eliminate repetitive tasks and streamline work.
• Salesforce Care for Social Community Engagement: Access to Marketing Cloud Social Studio enables companies to monitor COVID-19 conversations relevant to their company, and engage with their extended communities on social channels to ensure they stay informed and connected.
Small Businesses
• Salesforce Care for Small Business: Salesforce Essentials, our out-of-the-box CRM for small businesses, will be available to support our small business customers’ sales and customer service efforts.
• Tableau for Salesforce Care: Tableau will enable small businesses to make data-driven decisions with speed regarding their unique business challenges.
Broader Ecosystem
• Salesforce just launched the AppExchange COVID-19 Resource Center, a dedicated resource to support employee, customer, and community needs during the COVID-19 crisis with applications built by partners and Salesforce Labs, as well as informative content.
Salesforce is also offering free 24x7 support, coaching, and guidance with Salesforce experts to help customers successfully deploy and use Salesforce Care solutions.
All Salesforce Care and accompanying support solutions will be available free to both customers and non-customers for at least 90 days unless otherwise stated. After the 90 day free period, companies will have the option to purchase these solutions or discontinue the services.
