MEA refunds 465 million baht to electricity users within three days

MEA refunds 465 million baht to electricity users within three days

Regarding the Metropolitan Electricity Authority (MEA)’s offer of refunds of collateral deposits for service meters through its online channel and telephone no. 0- 2256-3333, from 25 March to 1 April 2020, 181,000 electricity users received a refund, amounting to 465 million baht.

Most of the refunds were made through PromptPay with bank accounts and counter service channels less popular. 

Authenticated persons registered through the above mentioned channels get refunds according to a different time frame depending on their selected payment method, validation of information through the processing system, and coordination of participating refund agencies. 

The time frames for refunds through payment channels by registered persons who are completely verified are as follows:

1. PromptPay (approximately 3 working days) 

2. Krungthai Bank and Siam Commercial Bank (approximately 5 working days) 

3. Kasikornbank (approximately 10 working days)

4. Counter Service at all branches of 7-Eleven (approximately 3 working days)

Registered persons for collateral refunds can check their status at by filling in the 10 digits of a previously received code. Customers who collect a collateral refund through counter service will receive a registered code via SMS. 

Those who didn’t get a refund during the time frame or having a query may get more details through MEA’s various media, including Facebook: MEA, Line: @meathailand, Twitter: @mea news, and MEA Call Center 1130, 24 hrs.

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