Having entered the E-commerce business for only over 2 years, JD CENTRAL has annually seen the exponential growth with the latest turnover of 2020 at 165% comparing to that of 2019 and with the increasing rate of new users at 43% as well as 25% growth of purchasing amount per bill. Top categories of products conducting revenue consecutively are IT- Smartphones & Tablets, Mom-Baby & Kid, Home Appliances, Health & Beauty and Computers & Office.
Gaining not only trust from customers, but JD CENTRAL also achieves reliability from international leading brands and local entrepreneurs as well as small and medium suppliers. This leads to the raise of 87% new sellers supported by warehouses located on the outbound routing to major provinces or regions. Moreover, “JD Men” and other private logistics partners promptly distribute and deliver products to any destinations. Recently, JD CENTRAL broke the record of fastest delivery time by spending only 55 minutes.
“Besides the unique Innovation & Technology from JD.com, we apply the data about customer’s journey and insight which of customer trust in Central Group for over 70 years to leverage JD CENTRAL being as the most favorite platform for customers. With a wide range of high-quality and 100% product authenticity from various sellers, we are positioned to be the most trusted online platform brand by focusing on customer experience with authentic products” said Vincent Yang, CEO of JD CENTRAL.
Throughout the year 2020, JD CENTRAL had held CSR activities and joining force event with every possible sector. For example, donating to Ramathibodi foundation to purchase medical devices for Chakri Naruebodindra medical institute, fundraising project to support medical equipment during the covid-19 for hospitals in 6 provinces which are Lampang, Khon Kaen, Mahasarakham, Samutprakarn, Songkhla, and Pattani. In addition, JD Central cooperated with the government project to support SMEs, governmental networks, groups of farmers, and youths to provide JD Central’s platform for their selling products such as Talad Ruam Jai Thai, Joy Farm, Thai Fruit Golden Months Project, and The Equity Partnership’s School Network Program. Also, JD CENTRAL provided its support to the new sellers with covid-19 relief measures including fee exemptions of entry, shop opening, registration, 3-month commission and no-limit training services.
For 2021, JD CENTRAL, nevertheless, determines to emphasize on the awareness of being a trustworthy e-commerce platform as well as to strengthen the assurance in these following aspects;
- Customers’ perspective: JD CENTRAL is to provide the seamless shopping experience with convenience from shopping with JD CENTRAL.
- Sellers’ perspective: JD CENTRAL is always on hands with full capability to support all entrepreneurs in the platform to grow together by performing marketing with all levels of sellers.
- Partners’ perspective: JD CENTRAL can help them gain profits and grow together sustainably.
- Social’s perspective: JD CENTRAL is to provides SMEs opportunities to open shops on JD CENTRAL’s platform without passing the complicated consideration process while helping SMEs during the COVID-19 pandemic or joining hands with groups of farmers to sell agricultural products on the platform.
Regarding the vision in always accentuating selling quality and 100% authentic products, JD CENTRAL is a game changer in the competitive e-commerce business by turning the price war into the trust by delivering customers the best experience in all aspects including quality of products, confidence in rapid delivery standard, safe delivery during the COVID-19 pandemic, and innovative marketing strategies. These reserve JD CENTRAL being the top-of-mind awareness amongst consumers who seek for authentic products from e-commerce.