Siam Piwat and Dhipaya Insurance launch Thailand’s first smart insurance solutions
Siam Piwat and Dhipaya Insurance launch Thailand’s first smart insurance solutions “ InsurVerse Capsule BY DHIPAYA INSURANCE,” for leveraged customer experience and optimised privileged offers
published : 27 May 2022 at 06:19
Siam Piwat Co., Ltd., a leading property and retail developer – the owner of ONESIAM world class retail destinations including Siam Paragon, Siam centre and Siam Discovery, and a joint venture partner of ICONSIAM and Siam Premium Outlets Bangkok, joins forces with insurance industry leader Dhipaya Insurance Public Company Limited to create a leveraged business ecosystem with shared values that fortifies Siam Piwat’s ‘Collaboration to Win’ business strategy. The partnership delivers integrated customer experience and provides easy and convenient access to insurance services for shopping centre visitors and ONESIAM SuperApp users. A broad range of comprehensive insurance products are now accessible via Thailand’s first smart insurance solutions InsurVerse Capsule by DHIPAYA INSURANCE, at ONESIAM shopping centres and ICONSAIM.
Dr. Somporn Suebthawilkul, Chief Executive Officer of Dhipaya Group Holdings Public Co.,Ltd. and Managing Director of Dhipaya Insurance Public Co.,Ltd. Said: “Dhipaya Insurance is introducing innovative solutions that are conveniently accessible as well as services and privileges that go beyond just insurance products. We have continuously developed new partnerships with various industries to optimise integrated benefits for our customer.”
Thailand’s first “InsurVerse Capsule BY DHIPAYA INSURANCE” is a smart solutions that offers a new form of customer experience and service. The well-designed kiosks are home to extensive choices of products and services, not only insurance but also lifestyle and entertainment options. Shoppers can browse through varieties of insurance packages, recheck their existing policies and benefits, file a claim, as well as find car repair garages and hospitals. The new solutions also provide convenient VDO conference service through the camera installed in the TIP Kiosk. This enables real-time interaction with Dhipaya Insurance customer service staff for more information and consultation. Customers can also redeem their Tip Coin for wide selections of benefits and rewards and, as a gimmick, use the photo machine to get instant digital photos taken at the kiosk.
TIP Kiosk now welcomes shoppers to the new customer experience in eight locations across Siam Paragon, Siam centre and ICONSIAM.
Dhipaya Insurance and Siam Piwat have also curated more interconnected campaigns in ONESIAM SuperApp, thereby maximising benefits of customers of Dhipaya Insurance, ONESIAM and ICONSIAM.
Mrs Chadatip Chutrakul, CEO of Siam Piwat Co.,Ltd. said: “Siam Piwat continuously leverages its ‘Collaboration to Win’ strategy through multi-dimensional amplification of a business ecosystem interconnected with our business partners. Our key focus is to deliver new customer experiences to fulfil ONESIAM and ICONSIAM customer needs, values and lifestyles. Today, customers prefer convenience and 24/7 access to their desired products and services. The partnership between Siam Piwat and Insurance industry leader Dhipaya Insurance is developed based on the comprehensive understanding of the changing lifestyle and behaviour that shows increasing focus and growing demand for safety and wellbeing. This, in turn, is corelated with an increasing spending on insurance to cover risk management. These flourishing demands are propelling exponential growth in the insurance industry. Siam Piwat has taken note of this growth by forming this integrated partnership to engage with target customers and offer them new experiences. This collaboration is also a great opportunity for expanding and pooling our customer bases.”
“The limitless potential of both Siam Piwat and Dhipaya Insurance will reinforce Siam Piwat’s ecosystem that has been developed together with various business partners. This collaboration crates shared values, fortifies the ecosystem and provides limitless opportunities, all towards the ultimate goal – optimised customer benefits.”
- Siam Piwat