OR and CARSOME sign MOU to enhance customers’ experience in buying and selling pre-owned cars
published : 23 Sep 2022 at 00:01
PTT Oil and Retail Business Public Company Limited (OR), PTT Group flagship company operating the oil and retail businesses, and CARSOME, Southeast Asia’s leading e-commerce platform for pre-owned cars, signed a memorandum of understanding (MoU) to enhance sales promotion, customer experience, and car services through OR’s FIT Auto Car Service Centers.
Mr. Paisan Udomkulwanich, Senior Executive Vice President of Lubricants Business at OR; Mr. Somsarit Treeprasertsuk, Vice President, Automobile Service Business at OR; Mr. Siwaphume Lertsansaran, Managing Director of CARSOME Thailand; and Ms. Panittaya Changchit, Head of Marketing of CARSOME Thailand led the MOU signing ceremony.
According to Mr. Paisan, the partnership between OR and CARSOME, a strong partner of the pre-owned car industry in Southeast Asia, aims to facilitate CARSOME's customers to access the car conditions and price evaluation, maintenance, as well as other services at FIT Auto. The partnership will also include knowledge transfer between both parties in terms of services and pre-owned car assessment to help employees in the service centers become more proficient and professional when providing services to customers. Additionally, the agreement includes discussions on other collaboration opportunities between FIT Auto and CARSOME, such as marketing or public relations campaigns for promotions like gift vouchers, gift certificates, or special discounts for FIT Auto and CARSOME customers.
Mr. Siwaphume mentioned that CARSOME is a company that specialises in inspecting pre-owned cars, and operates Southeast Asia’s largest e-commerce platform for pre-owned vehicles. CARSOME aims to digitise the used cars industry and reshape as well as elevate the customers' experience in buying and selling pre-owned cars with a full range of services from start to finish for small car buyers and sellers with a vast and diverse customer base.
For the initial phase of the agreement, OR and CARSOME jointly selected 5 FIT Auto service centers branches including Ladprao 71 branch, Suksawat branch, Sanam Pao branch, Phahonyothin km.25 branch, and Srinakarin – Bang Mueang branch. Customers can book a car inspection to estimate the selling price at these FIT Auto branches with the CARSOME call centre at 02-171-8655 starting September 1, 2022. CARSOME looks forward to adding more branches in the future through the collaboration with OR.