AI will leave 800,000 Hongkongers out of work

AI-based technologies will affect about 800,000 employees, or 25 per cent of the city’s total workforce, according to the 2023 Hong Kong Salary Guide. (Photo: Felix Wong)
AI-based technologies will affect about 800,000 employees, or 25 per cent of the city’s total workforce, according to the 2023 Hong Kong Salary Guide. (Photo: Felix Wong)

About a quarter of Hong Kong's workforce will find themselves unemployed or having to change career in the next five years as artificial intelligence (AI) takes over their jobs, according to a study.

Data entry clerks, administrative staff and customer service representatives are likely to lose their jobs in the coming years, said the report by recruitment firm Venturenix.

AI-based technologies will affect about 800,000 employees, or 25% of the city's total workforce, according to the 2023 Hong Kong Salary Guide published on Wednesday.

The huge popularity of ChatGPT, a language model released to the public by Microsoft-backed OpenAI late last year, has increased fears of massive job losses because it and similar technologies have the ability to communicate like humans.

In China, technology giants including Alibaba have launched their own AI chatbots in the hopes of enhancing their operating efficiency in areas such as e-commerce, finance and medical services.

Venturenix also found that Hong Kong faced a severe shortage of IT talent.

Vocabulary

  • administrative (adj): involving the planning, organising and running of a business, an institution, etc - เกี่ยวกับการบริหาร
  • artificial intelligence: an area of study concerned with making computers copy intelligent human behaviour - ปัญญาประดิษฐ์
  • clerk (noun): a person whose job is to keep the records or accounts in an office, shop/store etc - เสมียน
  • communicate (verb): to express thoughts, feelings, or information to another person or animal, for example by speaking or writing - สื่อสาร, ติดต่อสื่อสาร
  • e-commerce (noun): business that is conducted on the Internet - อีคอมเมิร์ซ (การพาณิชย์อิเล็กทรอนิกส์)
  • efficiency: the ability to work well and produce good results by using the available time, money, supplies etc in the most effective way - ความมีประสิทธิภาพ
  • enhance: to improve the quality, amount or strength of something - ปรับปรุง, ทำให้ดีขึ้น
  • giant (noun): someone, something that is very large, much larger or more important than similar things usually are - ยักษ์
  • representatives (noun): people who have been chosen or elected by a person or group to vote, give opinions, or make decisions for them - ผู้แทน
  • shortage (noun): when there is not enough of something - การขาดแคลน
  • talent: a person with a natural ability to do something well - ผู้ที่มีความสามารถพิเศษ
  • workforce: all the people who work for a particular company, organization, country, etc. - แรงงาน, คนทำงาน
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