Thai Airways sorry for burning passenger with hot coffee

Thai Airways International has apologised for an incident where hot coffee was spilled on a passenger, causing serious burns.

The airline said on Sunday it felt truly sorry for the incident and promised compensation for the injured passenger. It also said that the airline management was investigating the issue.

The airline's apology followed a complaint from the injured passenger that a flight attendant dropped a cup of hot coffee while reaching across to serve another passenger in the same row of seats. The cup was served by hand instead of being placed on a tray as usual, according to the complainant.

The injured passenger on a recent Chiang Mai-bound flight from Bangkok claimed he suffered severe burns over many areas of his body and had to receive treatment at hospital.

The passenger said that the flight attendant failed to give him first aid in a professional manner.

The attendant only sent him to a wheelchair pusher at Chiang Mai airport before leaving him. He said the adjacent passenger who ordered the cup of hot coffee apologised to him repeatedly, went with him in an ambulance to hospital and waited until he was discharged from an emergency room.

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  • adjacent: very near, next to, or touching - ติดกัน
  • apology: an act of saying sorry - คำขอโทษ
  • burn (noun): an injury or a mark caused by fire, heat or acid - บาดแผลเนื่องจากการเผาไหม้
  • compensation (noun): money that someone receives because something bad has happened to them - การจ่ายเงินชดเชย
  • complainant: a person who makes a formal complaint in a court of law - ผู้ร้อง(ทุกข์),โจทก์,ผู้ฟ้องร้อง
  • complaint: when someone says that something is wrong or not satisfactory - การร้องเรียน
  • discharge: to allow someone officially to leave somewhere, especially a hospital or a court of law - ได้รับอนุญาตให้ออกจาก
  • first aid: simple medical treatment that is given to somebody before a doctor comes or before the person can be taken to a hospital - การปฐมพยาบาล
  • incident: something that happens, usually something bad - เหตุการณ์
  • injured (adj): hurt in an accident, natural disaster, attack, etc. - ได้รับบาดเจ็บ
  • investigate: to try to find out the facts about something in order to learn the truth about it - ตรวจสอบหาความจริง
  • severe: very serious and unpleasant - รุนแรง
  • tray: a flat piece of plastic, metal, or wood with raised edges, used for carrying things such as plates or food - ถาด
  • treatment: the process of providing medical care - การรักษา
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