Digital lifestyle has acquainted today’s consumers with the speed and convenience of conducting online transactions with just a click. Trips to outlets or shopping malls have been replaced by search engines and fingertips.
In response to this emerging trend, Thailand’s leading telecommunications and digital service provider, TOT, has undertaken an organisational restructuring based on digital transformation in order to better meet the challenges posed by the emergent “Disruptive World”.
Digital Touch Point is one of the most outstanding technology developments implemented by TOT. The comprehensive digital service features an online platform, called TOT e-Service, that provides an enhanced customer experience.
https://www.toteservice.com/MainEs/Mains/index
TOT e-Service features a customer-centric design to accommodate diverse public lifestyles and facilitate prompt and convenient access to services. This one-stop transaction service improves upon traditional counter service 24-hour access and offers the latest innovations enabling customers to access services without the need to download an application that might put private users’ data security at risk.
TOT e-Service offers the following services:
1. Checking outstanding balances, making a payment, and reviewing payment history, with 3 payment options:
1.1 Credit card (Visa, MasterCard issued by any bank)
1.2 Debit card (ATM card) issued by 4 banking partners: KTB, KBANK, BBL, and UOB
1.3 Internet Banking via 4 banking partners: KTB, SCB, BAY, and UOB
2. Personal data service
2.1 Checking data usage, packages, and previous invoices.
2.2 e-Bill service
2.3 Change of contact (billing address, email, and phone number)
3. Apply for services change package promotions, including high-speed internet Fiber 2U, TOT mobile service, TOT iPTV, and fixed line service.
Apply for this exclusive service by following easy steps at www.tot.co.th. Online services will be activated once the main username and password are confirmed.