State agencies to become digitalised by 2022

State agencies to become digitalised by 2022

The government aims to transform all state agencies to become fully digitalised within three years.

Deputy Prime Minister Somkid Jatusripitak announced yesterday a time frame for the digital government development roadmap (2020-2022) that calls for all government agencies to become fully digitalised.

The roadmap is to be submitted to the cabinet to make it official policy.

Mr Somkid said he ordered the Digital Government Development Agency (DGA) to complete the roadmap by early next month.

"With a clear roadmap, agencies are likely to become more active in their digital development," he said.

DGA was founded in 2018 under the Office of the Prime Minister to provide services and support to all government agencies with regard to digital government transformation.

The agency introduced the e-government portal www.egov.go.th a few years ago to serve as a central information hub, helping people to obtain public services provided by different agencies.

It also developed and introduced earlier this year the CITIZENinfo application, offering services for those searching for 8,000 locations of state agencies nationwide as well as the required documents before citizens contact these state agencies.

Mr Somkid ordered the agency to upgrade its e-government portal yesterday.

He also ordered the agency to team up with the Commerce Ministry and Customs Department to develop a single window to facilitate e-commerce, especially for very small entrepreneurs or community business.

Sak Segkhoonthod, president and chief executive of the DGA, said in June the agency is attempting to consolidate services and licences across all state agencies into a one-stop online platform.

The Digital ID programme will let citizens access their data and digital copies of their information like birth certificates through a self-service portal.

Within five years, at least 120 citizen services and 300 business-related licences are expected to be available.

Mr Sak said the Digital Government Act, passed in May, has accelerated digital government, improving service quality and increasing the efficiency of back-end management.

The act covers 100,000 state agencies, government hospitals, schools and subdistrict administrations to comply with the law.

The keys to the scheme are the digitalisation of internal systems in each agency, making data and services interchangeable, and integration leading to a one-stop service.


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