Telephone 'Thainess'
Well over a year ago, the landline connection to our small estate was cut.
Calls by my wife and our neighbour elicited the same response, i.e. that the cable had been stolen and that they didn't have any more to replace it, despite the fact that it is a common sight to see TOT crews running new cable connections.
I got the same response when I went to the TOT office, over and over again, when I had to complain strongly that I was still being charged the fixed-line fee, in order to get a rebate. Having no fixed line causes great inconvenience, as I used it for international calls rather than my mobile, because we have a poor cellphone signal out here.
On one trip to the TOT office, I was told the entire month's bill, including the internet/Wi-Fi charge. would be rescinded, much to my astonishment. However, come the end of the month, I was not so astonished to find my internet cut off, necessitating another trip into town.
Fast forward to a few months ago and TOT technicians removed my router box and replaced it with two separate boxes, one for LAN and the other Wi-Fi.
The next bill didn't show a fixed-line charge. Instead. I had a "fibre" charge and the bill is now more expensive than my original bills with the fixed line! Now, I have seen absolutely no activity involving TOT crews running fibre cables out here, unlike in Hat Yai. The internet and Wi-Fi connections now are slower than before and suffer more cuts in service.
It's an obvious case of inefficiency and denial -- perhaps these are some of the essential requirements for the much-touted "Thainess" slogan, which is currently in vogue!
And I still don't have a landline connection, although the number still appears monthly at the top of each bill.