Improve US services
As an American living and working in Bangkok for more than three decades, the Bangkok US Consulate's (American Citizens Services-ACS) recent changes in official protocol are more than distressing.
For the 12 years that ACS has required appointments, it was easy-peasy to make an online appointment with Google and/or Chrome, including earlier this year.
In contrast, two weeks ago, I started to make an appointment to renew my young daughter's passport.
Instead of easily proceeding through the ACS online appointment steps, after (literally) 500 tries (90 minutes), the second step always returned to the first step.
When I emailed Bangkok-ACS for assistance, they said Chrome no longer works for the appointment system: please use Safari.
So, after another (literally) 1,500 Safari tries (three hours) with the same result, I installed Firefox on my computer.
After only 250 tries, I got through to the appointment calendar and set it for the end of last week. Hallelujah!
On the appointed day for the passport renewal, at the security entryway, the protocol no longer allows you to leave your questionable items -- knife, nail clippers, power bank, lighter, etc.
Instead, now you must take the questionable items outside 200 metres down Witthayu Rd where a vendor charges 100 baht for the storage.
Is it not time for US Consul's ACS appointment protocol to revert its status to a reliable, timely and worry-free operation?
Bummed American baby-Boomer