Total Access Communication (DTAC) says it is offering up to 3,500-baht worth of compensation to subscribers unable to sign up for the government's 50-50 co-payment scheme due to technical glitches in the mobile operator's online systems Wednesday morning.
In a statement on Wednesday evening, DTAC said the remedies include a top-up bonus, free call and data usage as well as discounts for mobile phone purchases. "DTAC will inform our affected customers via SMSs as quickly as possible," it said. The National Broadcasting and Telecommunications Commission (NBTC) summoned DTAC to explain the problem on Wednesday afternoon.
Trairat Viriyasirikul, acting secretary-general of the NBTC, said mobile operators should make sure their operating systems are in working order, which would serve the government's policy of helping the public. The 50-50 co-payment scheme in this second phase subsidises registered individuals who make purchases at small shops, with the government paying 50% of the amount worth up to 150 baht per day or no more than 3,500 baht per person during the three-month period starting Jan 1.
According to DTAC, some services, including Call Centre 1678, the DTAC application, OTP verification, online payment and top-up services, went down yesterday morning but most resumed by late morning.