50% rise in problematic cyber issues
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50% rise in problematic cyber issues

The Ministry of Digital Economy and Society (DES) received almost 50,000 complaints and inquiries, mostly about problems related to online purchases, in the first 11 months of this year.

A total of 48,513 inquiries and complaints were directed to the DES's help centre called the 1212 OCC, the ministry says.

Most, 33,080 inquiries and complaints, dealt with problems that occurred from purchasing products online.

The overall number represents a 50% rise from the same period last year.

The online purchase problems were followed by 10,658 complaints about illegal websites and cyber threats (1,588 complaints), according to DES Assistant Minister Newin Chorchaithip.

In the first week of this month alone, the 1212 OCC received 1,547 complaints and inquiries related to cyber problems. From Dec 3-9, most complaints centred on online shopping (1,185), followed by illegal websites (230), cyber threats (16), questions in relation to ICT laws (8) and other issues (108).

For online shopping, a total of 16 complaints were related to products purchased at more than 10,000 baht apiece. Damages were worth 711,069 baht in total with the most expensive item in the complaints priced at 168,000 baht.

The high-priced goods which were the subject of the complaints include information technology accessories, brand-name merchandise and household items.

Regarding illegal websites, Mr Newin said most complaints, or 124 of them, had to do with sites containing lese majeste content. Other complaints were about fraud encountered through the use of loan applications, online gambling websites and gangs which sent emails to dupe people into transferring money.

After receiving the complaints, the centre will pass them on to related law enforcement authorities, he said.

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