MEA clarifies misunderstanding about right to refund of electricity registration cash deposit

MEA clarifies misunderstanding about right to refund of electricity registration cash deposit

The Metropolitan Electricity Authority (MEA) would like to address the circulation of misinformation that those who request a refund of their electricity registration cash deposit, as part of measures to offset the financial impact of the emergency decree to contain the COVID-19 virus outbreak in Thailand, will be disqualified from free electricity meter maintenance and repair services in the event of damage and given no leeway in the event of late payment of bills before disconnection.

The Metropolitan Electricity Authority (MEA) would like to address the circulation of misinformation that those who request a refund of their electricity registration cash deposit, as part of measures to offset the financial impact of the emergency decree to contain the COVID-19 virus outbreak in Thailand, will be disqualified from free electricity meter maintenance and repair services in the event of damage and given no leeway in the event of late payment of bills before disconnection. In fact, those who wish to request a refund of their electricity registration cash deposit will continue to be entitled to the same services and conditions as consumers who do not request such refund.

To further clarify, the electricity registration cash deposit is taken as a guarantee in case of overdue payment that exceeds the specified time limit for payment. Once an electricity registration cash deposit is made, it will not in any way affect the consumer’s relations with MEA services including billing and repairs. In the event that such electricity consumer does not pay their electricity within the specified schedule, the MEA will follow the same course of action and timescale for notifying cessation of electricity supply as are applicable to electricity users who do not request a refund.  As for damaged and expired electricity meters, the MEA will continue to be responsible for the cost in all cases.

For more information, Mr. Chaturon Suriyasin, MEA Deputy Governor and MEA spokesperson, addresses the issue at https://youtu.be/Fql345m_AsQ


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