Mitsubishi Motors Thailand Wins Two Satisfaction Awards from TAQA 2021 for Two Consecutive Years Demonstrating Its Outstanding After-sales Service
Bangkok – December 8, 2021: Mitsubishi Motors (Thailand) Co., Ltd. has received two awards from Thailand Automotive Quality Award (TAQA) 2021. The received awards consist of ‘Outstanding After sales Service Satisfaction for Passenger Car’ and ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’ which Mitsubishi Motors Thailand has received these two honorable awards for two consecutive years.
At the TAQA Award 2021 event, Mr. Panuwat Triyangkulsri, Deputy Permanent Secretary, Ministry of Industry presides over the event with Mr. Sarote Maartlert, Senior Vice President, Sales, After Sales and Network Improvement Unit, Mitsubishi Motors (Thailand) Co., Ltd. receiving the ‘Outstanding After Sales Service Satisfaction for Passenger Car’ award, and the ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’ award. The ceremony was also joined by, Mr. Pisit Rangsaritwutikul, President of Thailand Automotive Institute, Mr. Kwanchai Paphatphong, President and CEO, Inter-Media Consultant Co., Ltd, Mr. Suwat Thongthanakul Executive Editor, Manager Newspaper, and Mr. Sukit Tanskul CEO, Custom Asia Co., Ltd.
Mr. Eiichi Koito, President & CEO of Mitsubishi Motors (Thailand) Co., Ltd. said “This is one of the most wanted awards because our customers have scored satisfaction toward our After Sales Service and those customers ‘s responses to the survey help us to provide better services. To receive the awards for two consecutive years has demonstrated our commitment to maximize the satisfaction to our customers as well as the way we produce the highest quality of products. Besides our vehicles, our professional services by our well-trained dealers, is also considered part of our product. Thanks to all great efforts by our staffs and our dealer members who have been dedicated to the ongoing development to raise a higher service quality. These precious awards are a source of great pride to all of Mitsubishi Motors Thailand’s staffs and dealers. All customers can be confident in our excellent aftersales services, as stated in our aftersales promise, 'Rao Doo Lae, Khun Khae Khab' - simply say, all you have to do is drive and we take care of the rest. "
Photo description: Mr. Sarote Maartlert, Senior Vice President, Sales, After Sales and Network Improvement Unit, Mitsubishi Motors (Thailand) Co., Ltd. with the ‘Outstanding After Sales Service Satisfaction for Passenger Car’ award, and the ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’ award at Mitsubishi Motors Thailand's booth at the 38th Thailand International Motor Expo 2021.
Mitsubishi Motors Thailand is maximizing customer satisfaction through the existence of 231 dealers nationwide, allowing the brand to deliver the best in customer experience with wide network coverage to serve customers in every part of the nation. In order to provide the very best customer service, the company has also continued to offer inclusive trainings for dealers across the country with various courses such as service mind, service excellence or service standard at all levels of dealer staffs.
‘Outstanding After sales Service Satisfaction for Passenger Car’ award and ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’ award
The two TAQA awards receiving this year have been judged through the highest result from the random sample of the survey respondents of Mitsubishi Motors Thailand’s customers across Thailand who have the real use of vehicle in the present time and also have real experience in sales and aftersales at the dealers. All major auto brands and vehicle nameplates are represented in the survey. The survey approach can provide a reliable data which that accurately reflects customer satisfaction with product and service quality, allowing the survey results to actually benefit all automobile companies.