Cloudee’s business 2.0 transformation strategy taps into the fast-growing cloud-based SaaS demands of businesses in Thailand and ASEAN
published : 11 Mar 2022 at 12:04
● Cloud spending in Thailand is predicted to reach (US$1.1 billion) 34.4 billion baht in 2022. ● Pandemic saw 50% of businesses in Thailand adopt cloud-based services. ● Cloudee offers integrated On Cloud solutions across Voice, Omnichannel CRM and Storage along with customer engagement automation tools such as Cloudee Chatter and Cloudee Visual IVR. to over 600+ clients in Thailand. ● Cloudee ensured that all our SAAS products are well mapped to market sentiments when it comes to localisation and price points, thus allowing us to service customers of all sizes and requirements. ● Cloudee achieved 70% growth in 2021 from 2020.
Bangkok, Mar 11, 2022 – Cloudee Telecom Co.,Ltd. or Cloudee is positioning itself as a leading system integrator service provider in the growing SaaS and cloud-based services market in Thailand. Gartner, the global tech research firm, indicated that cloud spending in Thailand could see 28.2% growth to (US$1.1 billion) 34.4 billion baht in 2022.
Cloudee is powering Voice and omnichannel communications capabilities for a growing list of clients across multiple industries including BFSI, Manufacturing, Retail, eCommerce, Digital Assets, Insurtech, and Fintech. Cloudee has successfully delivered a full range of Cloud Business Applications and services for BitKub, Alliance Group, BTS Group, Lineman, Wongnai, and Wework enabling their remote workforces – powering their call centers, voice solutions, AI ChatBots, and Customer Relations Management (CRM). As a result, Cloudee achieved 70% growth in 2021.
Today’s consumers expect companies and brands to serve their communication needs and act on their behalf 24 hours a day across a plethora of channels. Cloudee provides a unified platform approach by providing seamless integration capabilities bundled with subject matter expertise, a set of dedicated local consultants, and a well-spread experience of delivering more than 600+ projects within Thailand ensuring customer success and business continuity across channels/touchpoints The changing work environment dynamics and the pandemic led mandates resulted in faster adoption of digital services to ensure business continuity. PwC Thailand stated that more than 50% of Thai companies widely adopt cloud-based services, particularly hybrid cloud models that better enable a more effective remote work environment through secure and agile applications.
Mr. Ankush Bhardwaj, CEO of Cloudee Telecom Co.,Ltd. said, “Cloudee has transformed itself into a Cloud Business Application powerhouse by meeting the fast-growing demands of businesses and consumers in Thailand and ASEAN. SaaS adoption is one of the primary components that is driving the growth of cloud computing.”
Organizations and SMEs are quickly realizing they must utilize it across their critical business units and operations to further boost business important components such as Communication, Customer Engagement, and Data Security overcloud. Cloudee enables a suite of products such as Voice capabilities providing Contact Center (Inbound and Outbound), Cloud PBX, Cloud IVR, Calls - Domestic / International and all this with seamless integration with well known OmniChannel Platforms - thus we let our clients focus on their core operations while we ensure platform availability and business continuity.
Ankush added, “Businesses and organizations that do not aggressively meet the sophisticated demands of their always-on customers and their multiple channel touchpoint needs may get left behind. And if their sales teams are using siloed Line, Excel, and old PBX VOIP services, which are not connected to social media apps and a robust CRM system, they may soon find themselves unable to compete with competitors already embracing the new business realities. Implementing integrated solutions like Cloudee is a game-changer.”